ONG MEI LING
PENANG
Summary
Offering friendly demeanor and excellent communication abilities, eager to learn and grow in dynamic environment. Brings understanding of customer service excellence and ability to handle challenging situations with grace. Ready to use and develop problem-solving and teamwork skills in cabin crew or any service person role.
Overview
8
8
years of professional experience
Work History
Cabin Crew
Singapore Airlines Ltd. / ADR
06.2023 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
Cabin Crew
Firefly Airlines
10.2020 - 05.2023
- Provides excellent service to passengers while ensuring their comfort and safety
Cabin Crew
Malaysia Airlines Berhad
04.2018 - 09.2020
- Provides excellent service to passengers while ensuring their comfort and safety
Management Trainee
Hotel Equatorial Penang
08.2017 - 03.2018
- Worked in the various departments within a hotel to learn about the daily operations within all divisions and departments
Customer Service Officer
Island Hospital Penang
06.2017 - 07.2017
- Provide assistance in finding information about products and services, placing orders, and resolving issues
Server
Arte Semi Fine Restaurant Penang
04.2017 - 05.2017
- Greeting and seating customers, providing them with menus, making recommendations, taking orders, serving dishes, and resetting tables for the next service
Internship in Front desk and Executive lounge
St Giles Wembley Penang
12.2017 - 03.2017
- Handled guest reservation and billing/posting to guest profile
Education
Diploma - Hospitality Business Management
DISTED School Of Hospitality
11.2016
Sijil Pelajaran Malaysia (SPM) - Account Stream
SMK Hamid Khan
12.2013
Skills
- Customer service
- Management
- Decision making
- Phone Etiquette
- Teamwork
- Active Listening
- Attention to details
- Time Management
- Problem Solving
- Cultural Sensitivity
- Equipment monitoring
- Reliability and punctuality
- Customer Assistance
- Initiative-taking
- Safety awareness
- Complaint Handling
Languages
Mandarin
English
Malay
References
- MS SUSIE KHOO, 04-2625579 EXTENSION. 102, HEAD OF SCHOOL, DISTED SCHOOL OF HOSPITALITY MANAGEMENT
- MS FARHATH ASILAH ABDUL GAFOOR, 0164182291, LECTURER, DISTED SCHOOL OF HOSPITALITY MANAGEMENT
Awards
- The best academic prize in the year of 2013, SMK HK
- The best academic prize in the year of 2010, SMK HK
Timeline
Cabin Crew
Singapore Airlines Ltd. / ADR
06.2023 - Current
Cabin Crew
Firefly Airlines
10.2020 - 05.2023
Cabin Crew
Malaysia Airlines Berhad
04.2018 - 09.2020
Internship in Front desk and Executive lounge
St Giles Wembley Penang
12.2017 - 03.2017
Management Trainee
Hotel Equatorial Penang
08.2017 - 03.2018
Customer Service Officer
Island Hospital Penang
06.2017 - 07.2017
Server
Arte Semi Fine Restaurant Penang
04.2017 - 05.2017
Sijil Pelajaran Malaysia (SPM) - Account Stream
SMK Hamid Khan
Diploma - Hospitality Business Management
DISTED School Of Hospitality
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