SHARIFAH WAN ZAHARAH BINTE MOHAMMED SULAIMAN
Singapore
Summary
Skilled at experiencing Customer Service for 6+ years in the industry. Potential for providing product knowledge well and managing the best service. Managed good relationships between colleagues and customers.
Personal Skills - Good in Communication & Good Team Player Technical Skills - Software Application & Retail Operations
Overview
7
7
years of professional experience
Work History
Patient Service Associate
National Healthcare Group
08.2025 - Current
- Operated administrative knowledge in sustaining the clinics procedure. Registered patients with verification before check-ins. Followed protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to assist patients understand clinic policies. Differentiate the fees on each patients.
- Facilitated communication between patients and various departments' staff before transferring of patients.
- Assisted doctors in chaperone duties or translations for patients. Prepared equipments in rooms before doctors start calls in patients.
- Filled up equipments before End-of-Day.
Patient Service Associate
National Healthcare Group Polyclinic
11.2024 - 05.2025
- Operated administrative knowledge in sustaining the clinics procedure. Registered patients with verification before check-ins. Booking of appointments when needed.
- Attended unwell patients when emergency occurs. Offered simple, clear explanations to assist patients understand clinic policies.
- Followed protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments' staff before transferring of patients.
- Assisted doctors in chaperone duties or translations for patients. Prepared equipments in rooms before doctors start calls in patients.
Kitchen Crew
Ryo Yakiniku
01.2022 - 03.2024
- Food Safety Course Level 1
- Assigned as Kitchen Lead during operations in prepping the foods before serving customers. Checking stocks before opening and closing.
- Counter cashier for daily sales. Housekeeping every End-Of-Day.
- Teaching new workers and supervising them.t
Retail Assistant
Watsons
12.2020 - 08.2022
- Assisted customers and serving by providing the best satisfaction.
- Merchandise arrangements based on first-in-first-out and stock up when necessary.
- Maintained the cleanliness in the store for the opening and closing shifts.
- Managed cashier counter accurately during shifts.
- Up-selling relatable item purchased.
- Receiving and returning products used by the scanner.
Retail Assistant (Internship)
Watsons
07.2020 - 11.2020
- Assisted customers and serving by providing the best satisfaction.
- Merchandise arrangement based on first-in-first-out and stock up when necessary.
- Maintained the cleanliness in the store for the opening and closing shifts.
- Managed cashier counter accurately during shifts.
- Up-selling during promotion seasons.
Retail Assistant
Giordano
10.2018 - 01.2019
- Experienced at assisting customers and serving by providing the best satisfaction.
- Arranged merchandise based on first-in-first-out.
- The cleanliness in store for the opening and closing shifts.
Education
NITEC - Retail Services
ITE College Central
12.2021
GCE "N" LEVEL -
Northland Secondary School
12.2017
PSLE -
Xishan Primary School
12.2013
Skills
Teamwork
Communication
Problem-solving
Time management
Attention to detail
Adaptability
Software Application
Retail Operations
Personal Information
- ID Number: T0132254G
- Date of Birth: 10/20/01
- Nationality: Singaporean
Languages
English
Malay
Timeline
Patient Service Associate
National Healthcare Group
08.2025 - Current
Patient Service Associate
National Healthcare Group Polyclinic
11.2024 - 05.2025
Kitchen Crew
Ryo Yakiniku
01.2022 - 03.2024
Retail Assistant
Watsons
12.2020 - 08.2022
Retail Assistant (Internship)
Watsons
07.2020 - 11.2020
Retail Assistant
Giordano
10.2018 - 01.2019
GCE "N" LEVEL -
Northland Secondary School
PSLE -
Xishan Primary School
NITEC - Retail Services
ITE College Central