Shariati Anwar
Summary
Friendly and warm with the proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 8 years of experience in Customer Service.
Overview
11
11
years of professional experience
Work History
Reservations Executive
Chyau Fwu Wine & Spirits Pte Ltd, ATLAS Bar
Singapore
08.2023 - Current
- Handling day-to-day reservations on backend system, SevenRooms.
- Assignment of tables for reservations guests.
- Handling reservations enquiries via calls and email.
- Configuration of reservation platform access rules and shifts on SevenRooms.
- Processing refunds for reservation cancellations, mainly Afternoon Tea for prepayments made prior to reservation.
- Processing charges for last minute cancellations and no-shows reservations.
- Setting up house accounts for vouchers and events on Revel.
- Assisted in handling Retail orders, alongside updating inventory on Shopify
Guest Services Executive, Host
Chyau Fwu Wine & Spirits Pte Ltd, ATLAS Bar
Singapore
03.2023 - 08.2023
- Handling reservations and assignment of tables for reservations guests in-venue via SevenRooms.
- Handling in-person reservation enquiries,.
- Cashiering, opening and closing procedures.
- Recognizing and acknowledging regulars, Industry and VIP guests.
- Introducing menus and providing recommendations to guests.
- Registering walk-in guests.
Sales Supervisor
Sash Natural Pte Ltd, LUSH Handmade Cosmetics
Singapore
10.2021 - 03.2023
- Managing shopfloor sales.
- Facilitating staff product training - Store Trainer
- Handling staffing issues (Scheduling and processing payroll)
- Checking inventory count and paperwork.
- Delegation of duties of the day to staffs on duty.
- Handling complaints and exchanges.
- Handling opening and closing procedures.
- Basic Visual Merchandising.
Broadcast Operations Officer
SPTL Holdings Pte Ltd, Sony Pictures
Singapore, Singapore
09.2019 - 10.2021
- Broadcast monitoring, ensuring that there are no interruptions with satellite connections. (Main, Protect and Back ups broadcast are in sync)
- Handling daily Broadcast scheduling, amending scheduling on ad-hoc basis when provided by direct Channel managements.
- Quality Check for all On Air contents.
- Dispatch for On Air Graphics - checking if commands fire out well.
- Managing On Air Discrepancies and providing detailed reports when discrepancies occur.
Customer Service Advisor
DHL Express Singapore
Singapore, Singapore
08.2017 - 09.2019
- On the Line Customer Service, supports both calls and Live Chat teams.
- Advise on Shipping regulations, Customs regulations and Dangerous Goods advisory.
- Booking of shipment pick ups and trace requests.
- Assisting with Shipment Tracking.
Sales Executive
Aryan (SEA) Private Limited, ZARA
Singapore, Singapore
04.2016 - 01.2017
- Face to face customer service.
- Assigning staffs to various duties and providing training for Part Time staffs.
- Checking on Sales Reports
- Checking inventory.
- Replenishing shopfloor by the hour, based on Hourly sales report on items sold.
- Managing Fitting room to ensure smooth flow.
Intern
StarHub Pte Ltd
Singapore, Singapore
11.2015 - 02.2016
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed an application for management team to retrieve downtime graphs.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Explored new technologies and approaches to streamline processes.
Banquet Waitress
Century Evergreen Pte Ltd, Marina Bay Sands Hotel
Singapore, Singapore
10.2012 - 12.2014
- Assisted in setting up and breaking down event spaces, optimizing room functionality for various occasions.
- Collaborated with the catering team to execute seamless service, enhancing overall event success.
- Supported colleagues when necessary by stepping into different roles during busy periods or when short-staffed at events.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Yishun Secondary School
Singapore, SingaporeJiemin Primary School
Singapore, SingaporeMultimedia And Infocomm Technology
Nanyang Polytechnic
Singapore, Singapore04.2016
Skills
- Critical Thinking
- Reservation software
- Phone and Email Etiquette
- Active Listening
- Guest Services
- Reservation coordination
- Complaint Handling
- Customer Service
Timeline
Reservations Executive
Chyau Fwu Wine & Spirits Pte Ltd, ATLAS Bar
08.2023 - Current
Guest Services Executive, Host
Chyau Fwu Wine & Spirits Pte Ltd, ATLAS Bar
03.2023 - 08.2023
Sales Supervisor
Sash Natural Pte Ltd, LUSH Handmade Cosmetics
10.2021 - 03.2023
Broadcast Operations Officer
SPTL Holdings Pte Ltd, Sony Pictures
09.2019 - 10.2021
Customer Service Advisor
DHL Express Singapore
08.2017 - 09.2019
Sales Executive
Aryan (SEA) Private Limited, ZARA
04.2016 - 01.2017
Intern
StarHub Pte Ltd
11.2015 - 02.2016
Banquet Waitress
Century Evergreen Pte Ltd, Marina Bay Sands Hotel
10.2012 - 12.2014
Yishun Secondary School
Jiemin Primary School
Multimedia And Infocomm Technology
Nanyang Polytechnic