Shantini Cynthia
Summary
Spirited Coach/Administrator committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Overview
15
15
years of professional experience
Work History
Student Care Coach
Commit learning
05.2022 - 01.2024
- Helping the primary children with homework
- Taking up a partner role-like marketing or curriculum
- Preparing art materials before the activity
- Taking attendance and temperature and updating headcount
- Filing of student’s worksheets
- Maintain polite and professional calls via phone and emails.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Temperature Screener
ESR-REIT Singapore
09.2020 - 12.2021
- Ensure staff and visitors Check In and Out
- Ensure staff and visitors are vaccinated
- Temperature Screening
- Setting up meeting rooms for clients and visitors
- Anticipate the needs of others in order to ensure seamless and positive experience.
Event Administrator
Sangli Security
01.2019 - 08.2020
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Arrange staff appreciation events
- Arrange for token of appreciation and staff treats occasionally depending on major festivities celebrated in Singapore (Chinese New Year, Deepavali, Christmas & Hari Raya)
- Event venue booking and set-up, arrangement of refreshments for staff attending event/workshops be it internal or external
- Sending out emails and reminders to staff on upcoming events
- Liaise with vendors.
Preschool Teacher
White Lodge Preschool
01.2014 - 12.2018
- Engage with young children in activities
- Read stories to the children as a group activity
- Encourage creative thinking and learning
- Collaborate with parents in guiding and sharing their child's growth and development
- Attend staff meetings and Events.
Receptionist Administrator
Claremont group of hotels
11.2008 - 11.2010
- Answered incoming calls, directing clients to individuals addressing specific needs
- Greeted walk-in’s visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints
- Handle all guest requests in a timely, professional and efficient manner
- Handle and collect of money for the hotel rooms usage
Education
Diploma in Business Administration -
PSB Academy City Campus
11.2021
Certificate of Professional Development -
AECES
01.2014
‘N’ Level -
St.Theresa's Convent Secondary School
01.2004
PSLE -
Alexandra Hill Primary School
01.2000
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Time Management
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Vendor Sourcing and Negotiations
- Efficient Record Keeping
- Excellent Communication
- Classroom Management
- Critical Thinking
- Student Engagement
- Behavior Management
- Microsoft Office (Word, Powerpoint, Excel, Teams & Outlook)
Knowledge And Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Excellent Written and Verbal Communication
- Customer Service
- Computer Proficiency
- People-Oriented
- Time Management
- Able to Multi-Task
Personal Information
Nationality: Singaporean
Languages
English
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Timeline
Student Care Coach
Commit learning
05.2022 - 01.2024
Temperature Screener
ESR-REIT Singapore
09.2020 - 12.2021
Event Administrator
Sangli Security
01.2019 - 08.2020
Preschool Teacher
White Lodge Preschool
01.2014 - 12.2018
Receptionist Administrator
Claremont group of hotels
11.2008 - 11.2010
Diploma in Business Administration -
PSB Academy City Campus
Certificate of Professional Development -
AECES
‘N’ Level -
St.Theresa's Convent Secondary School
PSLE -
Alexandra Hill Primary School
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