Shailja Bhatara
Results-driven Insurance/Reinsurance professional with expertise in marine claims (hull, cargo, energy, aviation) and a strong foundation across core insurance operations. Skilled in claims management, process optimization, and data analysis, with a proven record of reducing costs, improving loss ratios, and ensuring compliance. Collaborative, adaptable, and capable of contributing to broader insurance and reinsurance functions while delivering efficient, high-quality outcomes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Assistant Manager Claims Management
15 Years 7 Months- Manage a diverse portfolio of marine, aviation, energy insurance claims, assessing coverage, liability and policy response in accordance with policy terms and applicable requirements.
- Handled complex and litigated claims, coordinating with stakeholders to facilitate effective resolutions and informed claims decisions.
- Analyze claims data to identify patterns, loss trends and opportunities for improvement, contributing to approximately 12% cost savings.
- Work with underwriting and other stakeholders on policy wording, claims procedures and governance to improve consistency and operational effectiveness.
- Prepared management reports on legal matters, claims trends, audits, and compliance, delivering insights to enhance decision-making.
- Shared technical knowledge and supported team development through coaching and promotion of effective claims practices.
- Developed the claims module for the existing claims management system, translating business requirements into system specifications and supporting testing through to implementation.
Accounts, HR & Operations
2 Years 7 Months- Enhanced financial controls and streamlined operational processes, resulting in a 30% increase in cash collections and flow.
Education
Cert SCI (Reinsurance) - Reinsurance
Certificate - General Insurance (CGI)
MBA - Marketing & International Business
Skills
Languages
Timeline
Assistant Manager Claims Management
Accounts, HR & Operations
GNDU
Singapore College of Insurance
Singapore College of Insurance
Professional Training & Skills Courses
- Marine Claims in Practice, Singapore College of Insurance (SCI) – Practical expertise in handling marine claims.
- Nuts and Bolts of Treaty Reinsurance, SCI – Understanding of reinsurance principles, treaty structures, and operational applications.
- Know Your Risks, Understand Your Wordings, SCI – Risk assessment, policy interpretation, and underwriting insight.
- Data Analysis Fundamentals using Excel and ICDL – Analytical skills for claims trends, loss ratios, and operational decision-making.
- Problem Solving and Decision Making – Structured approach to resolving complex issues in claims and insurance operations.
- Communication and Relationship Management; Effective stakeholder engagement with brokers, clients, and internal teams.