Shailja Bhatara
Singapore
Summary
Dynamic insurance and reinsurance professional with a robust background in marine claims across hull, cargo, energy, and aviation sectors, supported by a solid foundation in core insurance operations. Expertise in claims management, policy development, and process optimization drives consistent achievements in cost reduction, improved loss ratios, and regulatory compliance. A collaborative and adaptable approach enhances contributions to broader insurance functions while ensuring the delivery of efficient, high-quality outcomes. Proficient in leveraging analytical skills to propel strategic initiatives that enhance operational efficiency and align with organizational objectives.
Overview
18
18
years of professional experience
Work History
Claims Management
III, Singapore
Singapore
03.2011 - Current
- Manage a diverse portfolio of marine claims, ensuring timely, accurate, and compliant resolution; determine coverage and liability in line with policy terms and regulatory requirements.
- Analyse claims data to identify patterns and trends, achieving approximately 12% cost savings and improved loss ratios.
- Develop and implement policies for new product-line claims, enhancing governance, consistency, and operational efficiency.
- Drive process improvements and best practices, reducing turnaround times by streamlining claims operations.
- Maintain accurate claims records and documentation, ensuring full compliance with regulatory requirements and company policies.
- Correspond with brokers, reinsurance intermediaries, and stakeholders to provide timely updates and resolve inquiries, enhancing communication and client satisfaction.
- Collaborate with underwriting and stakeholders to strengthen policy language, risk assessment, and overall operational effectiveness.
- Manage litigated claims efficiently, ensuring compliant resolution while supporting broader insurance functions.
- Prepare summary reports for senior management on legal matters, audits, and compliance, providing actionable governance insights.
- Coach and train claims team members, fostering professional growth, continuous learning, and improved team performance.
- Apply knowledge of software development processes and methodologies to support system efficiency, process improvement, and operational effectiveness.
Accounts and HR Executive
DPSIS, Singapore
Singapore
08.2008 - 03.2011
- Streamlined accounts payable and receivable processes, improving accuracy, reducing processing time, and enhancing bank reconciliation efficiency.
- Enhanced systems for tracking accounts receivable and payable, improving cash flow by 40% and reducing days outstanding, applying financial management expertise.
- Managed and maintained HR databases and records, ensuring data accuracy, confidentiality, and compliance, applying organizational and governance expertise.
- Collaborated in developing and implementing effective policies and procedures across HR, finance, and administrative functions, enhancing operational efficiency.
- Revised company HR policies to ensure compliance with local regulations and improve staff retention, demonstrating governance and operational expertise.
Education
MBA - Marketing & International Business
GNDU
IndiaAdvanced Diploma - General Insurance & Risk Management
Singapore College of Insurance
SingaporeCert SCI - Reinsurance
Singapore College of Insurance
SingaporeCertificate - General Insurance (CGI)
Singapore College of Insurance
SingaporeSkills
- Critical thinking and problem solving
- Creativity and innovation
- Self-motivation and initiative
- Adaptability & Resilience
- Decision making
- Fast learner and intellectual curiosity
- Team work and interpersonal skills
- Insurance claims management
Languages
English
Hindi
Punjabi
Timeline
Claims Management
III, Singapore
03.2011 - Current
Accounts and HR Executive
DPSIS, Singapore
08.2008 - 03.2011
Advanced Diploma - General Insurance & Risk Management
Singapore College of Insurance
Cert SCI - Reinsurance
Singapore College of Insurance
Certificate - General Insurance (CGI)
Singapore College of Insurance
MBA - Marketing & International Business
GNDU
Professional Training & Skills Courses
- Marine Claims in Practice, Singapore College of Insurance (SCI) – Practical expertise in handling marine claims.
- Nuts and Bolts of Treaty Reinsurance, SCI – Understanding of reinsurance principles, treaty structures, and operational applications.
- Know Your Risks, Understand Your Wordings, SCI – Risk assessment, policy interpretation, and underwriting insight.
- Data Analysis Fundamentals using Excel and ICDL – Analytical skills for claims trends, loss ratios, and operational decision-making.
- Problem Solving and Decision Making – Structured approach to resolving complex issues in claims and insurance operations.
- Communication and Relationship Management – Effective stakeholder engagement with brokers, clients, and internal teams.