S Durgassini

Patient Account Officer at Business Office

• Provide frontline services in areas such as payment collection, liaising with patients and caregivers, and providing financial counselling
• Responsibilities includes protecting patient data collection, providing support to new joiners and being involved in expressing innovative ideas to improve workflow to ensure progress in service quality and customer satisfaction
• Learned hospital record keeping systems such as SAP and ESS

Call Agent at the Contact Centre Department

• Attained the Certificate in Health Insurance from Singapore College of Insurance
• Attended to incoming calls and emails related to Health Insurance Policies
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations

• Conduct home visits to provide basic care for patients
• Medical escorts and medication reminders
• Assist patients with showering and toileting
• Prepare basic meals and assist with feeding

• Monitored registration and appointment bookings
• Verified patient data for Covid-19 vaccinations
• Familiar with systems such as EMR, CRM and Plato