Norshahidah Binte Mohd Salleh
Singapore
Summary
Pursues a dynamic career in administrative and customer service sectors, emphasizing systematic planning, office safety, coordination, clean desk policies, and quality control to overcome challenges and meet stringent management, cost, and time objectives.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Patient Account Officer
Parkway Pantai Pte Ltd
02.2019 - 08.2022
- As a Patient Account Officer at Parkway Pantai Pte Ltd, I was responsible for managing patient accounts and ensuring accurate billing and payment processing. I provided excellent customer service to patients, addressing their inquiries and resolving any billing issues. I utilized my excellent customer service skills and problem-solving abilities to ensure patient satisfaction and timely payment processing.
- Managed patient accounts and ensured accurate billing and payment processing.
- Provided excellent customer service to patients, addressing inquiries and resolving billing issues.
- Utilized active listening and creative thinking to understand and solve patient concerns.
- Collaborated with healthcare providers and insurance companies to coordinate payment processing.
- Worked as a dedicated team player to ensure smooth operations and patient satisfaction.
Logistic Document Controller
Geodis Wilson Singapore Pte Ltd
07.2016 - 06.2018
- Process of local & overseas shipment through SAP system provided by IBM Technology Singapore Pte Ltd Geodis Wilson is a Sub-Con company under IBM Technology.
- Prepare daily, weekly, monthly & yearly shipments for the management of IBM Technology and Geodis Wilson safe bookkeeping records of their daily, monthly & yearly records.
- Liaise with suppliers and overseas customers as to achieve profitable deals and mutual satisfaction between company and customer.
Front Desk Receptionist
Global Premium Hotels Limited (Parc Sovereign)
11.2015 - 10.2016
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
- Created and maintained front-desk procedures and other documents
- Provided information to guests regarding the hotel's amenities, services, and local attractions
- Greeted guests and visitors warmly and professionally, enhancing the hotel's reputation for excellent customer service
Retail Sales Executive
Wing Tai Holdings Pte Ltd
11.2014 - 06.2015
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting increase in sales.
- Work closely with the sales team regarding the profit of the store and sales strategy daily.
- Prepare reports on the progression of the store and come up with the best strategies for the store sales to rise.
- Resolving any sales-related issues with customers.
Customer Service Agent
Singapore Airport Terminal Service (SATS)
02.2012 - 09.2014
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries.
- Monitored and updated customer records to ensure accuracy and compliance with airline regulations.
- Checking their boarding pass, seat number and luggage and explaining to them the importance of safety on board the flight with certain luggage that could be a hassle to them in case of emergency.
Sales Assistant
RH Fashion Boutique Pte Ltd
01.2011 - 01.2012
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Performed cashier duties in a high-volume retail environment, processing up to transactions per shift
- Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets
Education
GCE N Levels - undefined
Bedok Green Secondary School
12.2010
PSLE - undefined
East View Primary School
12.2006
Skills
Fast Learner
Adaptability
Computer Skills
Microsoft Office
Problem-solving
Active Listening
Ability to Work Under Pressure
Customer Service
Creative Thinking
Teamwork
Timeline
Patient Account Officer
Parkway Pantai Pte Ltd
02.2019 - 08.2022
Logistic Document Controller
Geodis Wilson Singapore Pte Ltd
07.2016 - 06.2018
Front Desk Receptionist
Global Premium Hotels Limited (Parc Sovereign)
11.2015 - 10.2016
Retail Sales Executive
Wing Tai Holdings Pte Ltd
11.2014 - 06.2015
Customer Service Agent
Singapore Airport Terminal Service (SATS)
02.2012 - 09.2014
Sales Assistant
RH Fashion Boutique Pte Ltd
01.2011 - 01.2012
GCE N Levels - undefined
Bedok Green Secondary School
PSLE - undefined
East View Primary School