Sawan Kumar
Operations Executive
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Operations Executive
Ferns N Petals SG
03.2023 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Improved employee satisfaction rating by realigning and enforcing policies.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Operations Executive
Ferns N Petals UAE
11.2020 - 03.2023
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Customer Service Executive
IO DIGITAL
07.2018 - 11.2020
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor Of Arts - English
University of Delhi
New Delhi 07.2017 - 03.2020
Skills
Process improvements
Purchasing and planning
Financial performance understanding
Employee scheduling
Employee reviews
Relationship building
Inventory management
Staff training/development
Performance Analysis
Strategic planning and execution
Timeline
Operations Executive
Ferns N Petals SG
03.2023 - Current
Operations Executive
Ferns N Petals UAE
11.2020 - 03.2023
Customer Service Executive
IO DIGITAL
07.2018 - 11.2020
Bachelor Of Arts - English
University of Delhi
07.2017 - 03.2020