Satish Reddy
Summary
I am part of Service Delivery and Support Division located in Singapore and focused on ensuring the day-to-day continuous operation and readiness of business systems and services, managing user demands and key operational technology risks and controls. My mission is to efficiently source, deploy and maintain technology solutions across the payment applications, working as a strategic partner for the business. My current role is production support specialist [Level 2], responsible for supporting and maintaining Core banking, “Bank in a box” [BiB] and real time payments [RTP] Finacle applications production instances for Hong Kong and Indonesia branches of Bank of America. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Assistant Vice President
Deutsche Bank
03.2018 - 08.2022
- Project, Customer
- Core Compliance – Trade and Market surveillance, Citi Bank, Singapore [GFT - GPA]
- Period, IT application production support [Level 2]
- Acting both as lead and owner of key applications
- Solution Environment
- Red Hat Enterprise Linux Server 6.1 & 7.9, Oracle Database 11g 11.2.0.2, Autosys, SharePoint, ServiceNow, Confluence, MS Teams
- Tools
- Autosys Workload Automation 11.4.6, AppDynamics, PL/SQL Developer, Tectia, Beyond Compare 4, Multiple inhouse developed tools, Project, Customer
- Front Office Workplace – Digital Private Banking, Credit Suisse, Singapore [PB APAC - IT]
- Period /
Associate
TEKsystems
09.2022 - Current
- My main area of experience now is in supporting of production instances of vendor provided application involving incident management, release co-ordination, major incident and problem management
- My exposure to tech stacks includes, Finacle NextGen product, Redhat OpenShift containers, Dynatrace, Splunk, IBM MQ, Autosys scheduler
- My current role is senior member of APAC team, practicing follow the sun model in partnership with teams in Ireland and Arizona as part of Global Banking Production Support project in Bank of America, Singapore, Act as point of escalation from 1st Level support for incidents requiring specialist investigative and troubleshooting expertise
- Own the Incident identification, categorization, prioritization, investigation, diagnosis & resolution
- Perform detailed analysis, debugging and interrogation to identify and resolve root cause
- Review symptoms against known issues / knowledge articles
- Expert resolution of user system issues though direct action or coordination of other groups
- Own escalation of incidents reported to vendors and drive the issue triage calls
- Specify, perform, and proactively monitor preventative checks to ensure service levels e.g., ready-4-business health checks (SOD / Intraday / EOD / etc)
- Maintain adequate documentation i.e., run-books, application manuals, checklists & call trees
- Execute and support technical upgrades and baseline maintenance
- Identify opportunities for production process improvements (eg: change & release procedures)
- Identify opportunities for improving our monitoring, alerting and diagnostic toolset and capabilities
- Build and maintain in-house production support toolset to increase automation, reduce risk and become more efficient
- Proactive reporting and trending in relation to incidents (volumes, SLAs, breaches) and drive down repeat occurrences or reduce resolution times
- Enhance supportability and reduce support costs of existing systems directly or through feedback to service owners (AppDev, etc) and vendors
- Manage production changes/ hot fixes as required to resolve incidents and problems
- Engage with App Dev and vendor to resolve long standing problems
- Support and participate in new projects including through the transition into production support
- Deliver proactive feedback on the Readiness Assessment phase and ensuring Operating Standards are adhered to
- Execute regular IT resilience and recovery tests to validate IT DR readiness
- Execute and support Business Continuity exercises such as remote working, workplace recovery site tests, out of region testing, simulations & drills
- Identify requirements and own the detailed planning for technical upgrades and baseline maintenance for Business Applications
- CURRENT PROJECT at singapore location
- Project, Customer
- Core banking “Bank in a box” [BiB] and real time payments [RTP] Finacle applications production instances for Hong Kong and Indonesia branches of Bank of America, Singapore [BPS - APAC]
SERVICE DELIVERY
TATA CONSULATNCY SERVICES
12.2004 - 08.2022
- Was associate with Tata Consultancy Services for close to 18 years
- My main area of experience was in application development, data migration and movement, Oracle database administration, along with production support
- I had worked primarily in the domain of Banking (Compliance, Regulatory and Wealth management), Insurance, Automobile, Retail, and e-Governance
- My technological forte was in Oracle SQL PL/SQL, UNIX, Oracle Database, along with automation using shell scripting
- My last role was Production Support Lead [Level 2], managing both onshore and offshore teams and responsible for supporting and maintaining Trade and Market surveillance applications under Citi Bank Global Production and Assurance project within Compliance portfolio in Singapore.
IT application support specialist
Red Hat
09.2022 - Current
- Level 2]
- Acting as SME of BiB and RTP applications
- Solution Environment, Enterprise Linux Server 7.9 (Maipo), Oracle Database 19c, Insomnia, AutoSys Batch jobs, JIRA, ITSM Remedy, Confluence
- Tools
- Autosys Workload Automation iXP 11.4.6, Splunk, Toad, PL/SQL Developer, SuperPuTTY, Dynatrace, Multiple inhouse developed tools
Vice President Company
Citi Bank, Deutsche Bank AG
09.2015 - 02.2018
- Project, Customer
- US CCAR – Regulatory, Axiom controller view and UNIX developer
- Solution Environment
- Suse Linux Enterprise Server 11 SP2, Oracle Database 11g 11.2.0.2, HP ALM, JIRA, Confluence
- Tools
- Axiom Controller view v9.8.5, PL/SQL Developer, TortoiseSVN, PuTTY, Control-M v8, WinMerge, Sublime editor
Wealth Manager, Developer
08.2013 - 08.2015
- Configuration and Deployment, Release management
- Solution Environment
- Temenos, , Appway, IBM MQ Managed File Transfer, Red Hat Enterprise Linux 5.8, Oracle Database 11g 11.2.0.2, Informatica 9.5.1, Windows Server 2008 R2, Oracle SQL, PL/SQL and UNIX
- Tools
- PL/SQL, , TortoiseSVN, Tectia, BMC Remedy ARS, Control-M v6.4, Oracle Enterprise Manager Cloud Control 12c
Vice President
Credit
- PRIOR PROJECTS at UK location
- Project, Customer
- Ruby (Oracle Sales Insight), Experian, UK
Oracle Database Administrator and OBIEE
Red Hat
12.2009 - 02.2011
- Application support
- Solution Environment, Linux 5.2, Oracle Database 10g 10.2.0.4
- Oracle Business Intelligence 10.1.3.4.1, Informatica 8.6.1, Oracle Data warehouse Administration Console 10.1.3.4.1
- Tools
- Informatica 8.6.0 Power centre client, DAC client, Toad, SQL Developer, Unicentre Service Desk
- Project, Customer
- Oracle Financials Transformation, Sunlife financials of Canada, UK
Oracle Applications Database Administrator
05.2009 - 11.2009
Education
BACHELOR OF ENGINEERING - INFORMATION SCIENCE
VISVESVARAYA TECHNOLOGICAL UNIVERSITY
Skills
- Software Products and skills
- Tools
- Platforms
- Finacle, Finacle NextGen, Nice Actimize, AxiomSL controller view 985, Oracle Mantas, Oracle SQL PL/SQL, UNIX, Oracle DBA, Temenos Wealth Manager, Informatica 951, IBM Cognos, Oracle Database 19c and 12c, OEM Cloud Control 12c, Sybase DB
- Service Now, JIRA, Confluence, Splunk, Control M v8, Autosys iXP 114, AppDynamics, Dynatrace, SAS EG Client, Insomnia, HP ALM, FDNS, Tectia, SuperPuTTY, TortoiseSVN, IBM Runbook Automation, Nolio, MS-VISIO, BMC Remedy ITSM, Toad
- Suse Linux Enterprise Server 11 SP2, Red Hat Enterprise Linux 7 & 8, SUN Solaris 10, Windows Server 2019, Middleware, IBM AIX 53, HP Tru 64 UNIX 51B
- HP Tru 64 UNIX, Oracle E-Business Suite 11i (1159 and
- 115102), Oracle Database 9i (9205), Oracle Database 10g
- (10204)
- MS-VSS (for source code control), SQL Developer
- Client Relationship Building
Timeline
Associate
TEKsystems
09.2022 - Current
IT application support specialist
Red Hat
09.2022 - Current
Assistant Vice President
Deutsche Bank
03.2018 - 08.2022
Vice President Company
Citi Bank, Deutsche Bank AG
09.2015 - 02.2018
Wealth Manager, Developer
08.2013 - 08.2015
Oracle Database Administrator and OBIEE
Red Hat
12.2009 - 02.2011
Oracle Applications Database Administrator
05.2009 - 11.2009
SERVICE DELIVERY
TATA CONSULATNCY SERVICES
12.2004 - 08.2022
Vice President
Credit
BACHELOR OF ENGINEERING - INFORMATION SCIENCE
VISVESVARAYA TECHNOLOGICAL UNIVERSITY
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