SARIVIN SUNDARAJAN

• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Monitored systems in operation and quickly troubleshot errors.
• Patched software and installed new versions to eliminate security problems and protect data.
• Walked individuals through basic troubleshooting tasks.
• Documented and updated known fixes in knowledge base for future reference.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Assisted end-users with conference room equipment setup and operation.
• Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
• Configured and installed computer systems for other sub-organizations.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Monitored system performance to maintain system integrity.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
• Identified scope of problem and provided operational and technical assistance to remedy.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Designed Sharepoint master page and page layouts.
• Delivered technical sales presentations to prospects and presented benefits and value of products.
• Developed and implemented bug fixes and patch sets for existing web applications.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.

• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Monitored systems in operation and quickly troubleshot errors.
• Walked individuals through basic troubleshooting tasks.
• Patched software and installed new versions to eliminate security problems and protect data.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Configured and installed computer systems for other sub-organizations.
• Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
• Assisted end-users with conference room equipment setup and operation.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Monitored system performance to maintain system integrity.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Handle CWC case’s once the incident occurred. Run full scan on CWC machine and generate report into secure thumb drive. Then we use MSI software for final round to before close the incident.

• Enroll user cert and add username into CPPM for those freshly enter .

• Sent migration is configure GSIB machine into secret Machine.

• Secret Machine was protecting more firewall and was higher security packages.

• Helping Govtech user migrated their machines into Secret machine and test secret email routing.

• Was installed Portable Encryptor software for user to access network on Secret Machine.

• Run S email extractor software to find out higher confidential emails on GSIB Machine.

• Run AIP Scanner software to extract out user secret document’s on GSIB HDD.

• Test email routing which is user was get higher confidential email on Secret Machine.

• Transfer out user data by using Data Cable which is whitelisted for Govtech agency. Also using PClinq Software to transfer data user’s data.

• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Monitored systems in operation and quickly troubleshot errors.
• Walked individuals through basic troubleshooting tasks.
• Patched software and installed new versions to eliminate security problems and protect data.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Assisted end-users with conference room equipment setup and operation.
• Configured and installed computer systems for other sub-organizations.
• Monitored system performance to maintain system integrity.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Identified scope of problem and provided operational and technical assistance to remedy.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.