Summary
Overview
Work History
Education
Skills
watching show
Languages
Timeline
Generic
Shivani Isabella  Ganesan

Shivani Isabella Ganesan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Overview

5
5
years of professional experience

Work History

Clinic Assistant

Doctor Anywhere
01.2023 - 05.2023
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
  • Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted with documenting clinic activities and updated medical records.

Patient Service Representative

Emedicus
11.2022 - 01.2023
  • Trained new staff on filing, phone etiquette and other office duties.
  • Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Retail Sales Associate

Puma Creative
08.2022 - 10.2022
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Wrapped, boxed and weighed bakery department products.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Safe Entry Ambasador

Evergreen
05.2021 - 05.2022
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Managed public diplomacy initiatives to increase awareness about the country''s policies, culture, and values among foreign audiences.
  • Resolved conflicts between staff members and community members in diplomatic manner.

Clinical Assistant

Healthway Medical Group
11.2017 - 09.2020
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Prepared examination rooms and sterilization of equipment following hospital guidelines.
  • Assisted patients with basic care needs.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Enhanced patient care by efficiently managing medical records and coordinating appointments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Followed comprehensive clinical protocols to safeguard patient safety.
  • Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Education

N Level -

CHIJ St Joseph Convent
Singapore,Singapore
11.2018

PSLE -

CHIJ Our Lady of Nativity
Singapore, Null, Singapore
12.2013

Skills

  • Injury Treatment
  • Medical billing knowledge
  • Certified Clinical Medical Assistant (CCMA)
  • Advising Patents
  • Administering Medications
  • Tray Organization
  • Payment Processing
  • HIPAA Regulations Understanding
  • Critical thinking abilities
  • Microsoft Office
  • Database Administration
  • Multitasking and Time Management
  • Meeting Note Taking
  • Microsoft Word
  • Mail handling
  • Data Entry
  • Records administration
  • Database and Client Management Systems
  • Order Placement
  • High Volume Phone Inquiries
  • Word Processing
  • Microsoft PowerPoint
  • Spreadsheet development

watching show

I like to be in my comfort zone and relax watching my shows.

Languages

English
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)

Timeline

Clinic Assistant

Doctor Anywhere
01.2023 - 05.2023

Patient Service Representative

Emedicus
11.2022 - 01.2023

Retail Sales Associate

Puma Creative
08.2022 - 10.2022

Safe Entry Ambasador

Evergreen
05.2021 - 05.2022

Clinical Assistant

Healthway Medical Group
11.2017 - 09.2020

N Level -

CHIJ St Joseph Convent

PSLE -

CHIJ Our Lady of Nativity
Shivani Isabella Ganesan