Sarah Yong

· Maintain strong customer relationships, understand customer needs and managed expectations, ensuring the agreed support is within teams’ capacity.

· Identify possible opportunities for business growth.

· Provide Performance trending and Market updates for Business reviews.

· Ensure customer AR are kept in healthy level, to support any upcoming opportunities.

· Overall value of equipment handled more than USD 15 million.

· Achieved cost savings of 10 percent through driving of operational excellence to prevent the project budget from exceeding.

· Solution planning and oversees execution end-to-end delivery for different equipment, OOG and standard for 3 of Google’s Data Centres across APAC.

· Manage communication with internal and external stakeholders. Meeting minutes, decks preparation, other documents retention and reports etc, to governance processes.

· Carry out risk analysis for the mitigation plans to reduce risk level.

· Provided operational support by ensuring shipment trackers are updated and shipping documents are good for Customs Clearance

· Root cause evaluation and possible correct preventive actions.

· Data Analysis on Cost and lead time trending for in-dept lesson learnt review to provide insights and area of improvement for future projects.