John Liu
Summary
An award-winning program manager with over 10 years of experience in delivering optimization strategy programs across 13 counties in the Asia Pacific, helping the organization to stay ahead of the evolving business needs. Stellar results are achieved consistently, using Lean methodology supported by a data-driven approach to guide the program team through complex supply chain challenges. Passionate about collaborating, getting people involved, and building a high-performance team that strives for operational excellence through continuous improvement.
Overview
24
24
years of professional experience
Work History
APAC Program Manager - Account Management
Hewlett Packard Enterprise
07.2022 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and implemented strategic project plans to meet business objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
APAC Program Manager - Inventory Optimization
Hewlett Packard Enterprise
07.2015 - Current
- APJ Lean Lead and Inventory Holding Cost Management Lead
- Led inventory optimization programs using data driven approach to identify opportunities for improvement
- Achieved over $40 million cost savings within 2 years
- Responsible for meeting inventory holding cost budget
- Align cross country inventory management and processes using the LEAN approach and hosts Kaizen Events
- Coach, train, and promote continuous improvement; Responsible for APJ Supply Chain Lean Maturity Score
- Winners of the 2016 HPE Enterprise Group Quality Award and the 2017 HPE Enterprise President Quality Award and
- Coached and help 3 candidates to attained Green Belt certification
APJ Program Manager - Quality and Reverse Logistic
Hewlett Packard Enterprise
10.2011 - 08.2015
- Owns the HP Asia Pacific (Including Japan) Enterprise Group Supply Chain program initiatives to seek alignment of end-to-end business goals and objectives
- Seek and develop cost-saving opportunities, enhance the success of existing cost-saving programs and improve business efficiency
- Drives reverse logistics optimization through defective parts repair and salvaging setup
- Achieved business process and operation improvement of key partner i.e
- Regional parts life-cycle manager, regional planner and buyer, sourcing manager
- Vendor management, service agreement preparation
- Leads 4 team members whom responsible for FAI, quality issue management, inventory purge
- Achieved world class DOA rate < 1.5%
- Established first-ever local memory coding and screening setup
- The project recovered over US $1.3 million from a supplier in less than 8 months.
Senior Mobile Voice Analyst
BlackBerry
12.2010 - 08.2011
- Manage software bugs & feature enhancements requests to Software developers
- Technical escalation point & managed all issues encountered by the deployment team
- Managed all projects relating to MVS, BlackBerry telephony & VoIP & Pushcast (Chalk)
- Successful launch of the new MVS version in North America, meeting scheduled time frame,
- Performing Software readiness reviews & evaluating support readiness to ensure that the support team is able to effectively manage customer interactions & escalations
Tech Lead Mobile Voice Analyst
04.2006 - 01.2011
- BlackBerry
- Operational Site Lead for the Singapore team to coordinate team projects & overall global team efforts
- Established a reputable technical competency throughout the global team & provided quality output consistently with limited resources
Lead IT specialist
The GMP Group
08.1999 - 04.2006
- Led a team of systems engineer providing support in network, security, Oracle and data center operation for our client,
- Owns entire support operation matrices
- Onsite field support operations for multiple government agencies
Education
Bachelor's Degree - Global Logistics
Coventry University
Skills
- Project Management
- Lean Kaizen
- Stakeholder management
- Problem-Solving
- Presentation skills
- Power BI
- MS Visio
- MS Office
- Strategic Planning
- Adult Education
Certification
2019-06
Lean Black Belt
2017-05
Lean Green Belt
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Elementary (A2)
Timeline
APAC Program Manager - Account Management
Hewlett Packard Enterprise
07.2022 - Current
APAC Program Manager - Inventory Optimization
Hewlett Packard Enterprise
07.2015 - Current
APJ Program Manager - Quality and Reverse Logistic
Hewlett Packard Enterprise
10.2011 - 08.2015
Senior Mobile Voice Analyst
BlackBerry
12.2010 - 08.2011
Tech Lead Mobile Voice Analyst
04.2006 - 01.2011
Lead IT specialist
The GMP Group
08.1999 - 04.2006
Bachelor's Degree - Global Logistics
Coventry University
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