Sarah Au-Yong Jie Xin
Summary
Passionate and dedicated case work professional with a degree in accounting and management with 5.5 years of experience in engaging community partners and supporting seniors, clients with mental health conditions and their caregivers.
Overview
7
7
years of professional experience
Work History
Programme Executive, Community Resource, Engagement and Support Team
Touch Community Services
07.2020 - Current
- Implement holistic and integrated care plans for 120 clients, offering basic emotional support and befriending through home visits, service linkage, monitoring and conducting meaningful activities to enhance overall well-being
- Establish and maintain effective networks with key stakeholders such as Social Service Agencies, Advisers & their grassroots leaders, volunteers and community partners to develop integrated and coordinated client-centric care plans that prioritize the best interests of clients and their caregivers
- Develop engaging and informative content for caregivers who are normally a family member of the client, fostering awareness and understanding of the importance of caregiver/family support which has successfully increased participation by 30% therefore contributing to a stronger and connected caregiver community
- Organize more than 30 community outreach events to more than 1000 participants through talks, screening, workshops on mental health conditions to educate and raise more awareness to the public
- Develop and maintain a streamlined process for handling CREST referrals, resulting in improved response times and increased overall efficiency
- Prepare quarterly KPI reports for key stakeholders (eg AIC and Ministry of Health) which allow them to gain insights to trend and profile of clients and services rendered, and overall overview of the team's findings and learning
- Lead the screening process for potential clients using EBAS and AMT assessments referred from community partners and conduct monthly memory and mood screening at various organization’s Active Aging Centers which resulted in an increase of 10% of clients
- Conduct needs assessment and town audit to identify mental health service needs and gap within the community
- Monitor trends and issues in the mental health field to improve program development and outreach strategies
- Contribute to comprehensive service planning document and manual, outlining infrastructure, manpower and training and designed SOP to help facilitate simplification, process improvement and easier navigation of internal system for new staff
- Apply strong communication and interpersonal skills to proactively manage and address a high volume of walk-ins and inquiries at TOUCH Active Aging Center. Excel in creating a welcoming environment and establishing rapport with individuals, ensuring their needs are promptly addressed and contributing to the overall positive experience for visitors.
Financial Analyst, Finance Department
Becton Dickinson Holdings Pte Ltd
04.2019 - 02.2020
- Liaised and coordinated with stakeholders (India, Pakistan, Korea, Indonesia) and bank on the preparation of Letter of Credit
- Consolidated monthly actual cash flow and quarterly projection reports
- Prepared commentary and analysis for intercompany cash and loans
- Assisted in learning the new system for lease accounting and to educate colleagues from other countries
- Prepared cash pooling journal entries using SAP and GLSU.
Tax Associate, Corporate Tax Services
PwC Singapore
10.2018 - 02.2019
- Prepared and filed estimated chargeable income which has to be filed within three months of accounting year end
- Liaised with clients on the preparation and filing of tax computations
- Assisted companies in other tax related work involving basic tax calculations based on information provided.
Programme Executive, Fei Yue Eldercare Services Division
Fei Yue Community Services
06.2016 - 05.2018
- Elder Education, Digital Marketing: Prepared monthly KPI reports and success stories for purpose of updating key stakeholders (eg C3A and Ministry of Health)
- Consistently delivered results and meet company’s set team budget of $900,000 through close teamwork, monitoring and motivation
- Designed new templates and forms for the department to facilitate simplification and process improvement
- Planned events for clients to showcase the success of the recruitment drive called Kampung Times where funders such as Ministry of Health, AIC, C3A attended
- Managed digital marketing content across a variety of mediums, including the company’s website, SMS and email blasts
- Sourced for corporate gifts and worked with supplier for best price
- Community Befriending Programme, Volunteer Management and Outreach: Provided twice-monthly pitch presentations to community partners (eg grassroots organizations, hospitals and other volunteer groups) with the objective of partnerships and collaboration
- Managed a networking team of 4 in the planning and executing of recruiting strategies to recruit volunteers and clients for befriending events
- Recruited and developed strong working relationships with more than 30 volunteers over a period of one year
- Enlisted more than 75 socially isolated clients willing to accept befriending services through ground work and knocking on doors
- Ensured continued relevance of the befriending programme by conducting regular meetings with stakeholders and quarterly feedback sessions with clients
- Sourced for external sponsorships and funding to organize four bonding activities (ranging from for 50 to 200 volunteers each time)
- Supervised and advised volunteers conducting in-home visits and programmes
- Conducted training sessions for volunteers every three months
- Organized and planned Division retreat for the organization.
Education
Bachelor of Commerce - Accounting And Management
University of Western Australia
Australia09.2015
Diploma in Real Estate Business -
Ngee Ann Polytechnic
Singapore04.2012
Skills
- Passionate and dedicated case work professional with 55 years of experience in social service sector
- Pleasant, strong team player and can-do attitude
- Meticulous and have strong attention to detail
- Commendable project management skills
- Adaptable to changes and passionate to serving the community
- Adept at analyzing complex situations and developing effective solutions
- Experienced in engaging various stakeholders for holistic support
- Strong written and presentation skills for effective engagement with stakeholders
- Calm Under Pressure
- Dedicated to understanding the unique needs and challenges of individuals and families
Other Skills
- Languages Written & Spoken: English and Mandarin
- Computer Skills: Microsoft Word, Excel, PowerPoint
- Other Skills: Certified First Aider
References
Available upon request
Timeline
Programme Executive, Community Resource, Engagement and Support Team
Touch Community Services
07.2020 - Current
Financial Analyst, Finance Department
Becton Dickinson Holdings Pte Ltd
04.2019 - 02.2020
Tax Associate, Corporate Tax Services
PwC Singapore
10.2018 - 02.2019
Programme Executive, Fei Yue Eldercare Services Division
Fei Yue Community Services
06.2016 - 05.2018
Bachelor of Commerce - Accounting And Management
University of Western Australia
Diploma in Real Estate Business -
Ngee Ann Polytechnic
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