Kenny Lim, MA, MBA, CMSAC

As both a counselor and digital transformation representative for TOUCH Counseling and Intervention, the role bridges humanistic aspects of talk therapy with the operational efficiency of digital innovation. This dual focus allows me to fulfill my passion for generating social impact in the realm of mental health amidst the advent of Industry 4.0.

Counsellor:
- Diverse Range of Clients: Talk therapy for diverse demographics on multiple presenting issues including excessive device use, age inappropriate exposure to pornography, marriage counseling, and family issues.
- Group Work and Education Programs: Facilitate group therapy and deliver educational programs to youths.
- Systemic Therapy and Conflict Resolution: Mediate and facilitate communication within families to resolve conflicts.
- Group Counseling Facilitation: Collaborate with fellow caseworkers to conduct group therapy sessions.
- Programme Outreach: Lead generation and engagement of schools and FSCs for increased client pool.
- Developing Compliance Frameworks: Establish Standard Operating Procedures (SOPs) for peer supervision to ensure administrative accountability and support among team members.
- Funder Engagement: Supported programme team lead in programme reporting to MNC funders through vetting of financial performance and impact metrics.

Transformation Representative:
- Workflow Digitalization: Execute the digital transformation of TOUCH Counseling and Intervention, integrating operational workflows into a developing Microsoft Dynamics CRM system.
- Stakeholder Management: Facilitated meetings aimed at ensuring alignment among the owner, delivery, and supplier domains, to generate solutions for operational efficiency and continuous improvement.
- Scrum Involvement: Participation in Scrum processes through involvement in stand up and sprint meetings.
- Supplier engagement: Make service requests to vendor for bug fixing and continuous improvement.

• An active role in stakeholder management and executive decision making from 2010 to 2020 as the company’s Director. During my tenure I also held leadership appointments (PT Indosinga Invetama | Kebun Villas & Resort) to drive value creation across different business units.
  
  - High-level decision making: Analyzed information to make strategic decisions and recommendations.
  - Financial Management: Efficiently oversaw the company’s finances, ensuring efficient allocation of funds.
  - Organization Development: Managed and coordinated various business units, fostering effective interdepartmental communication and cohesion.
  - Compliance and Administration: Managed the application, approval, and renewal processes for permits and licenses. Also vetted legal documents and consulted with legal counsel as necessary.

As Development Leader, a crucial role was played in steering the company's subdivision development projects, thereby diversifying the organizations revenue streams. Involved across various domains required a blend of critical thinking, a doer mentality and people management skills.

- Land Banking Subdivision: Drove a land banking subdivision project, securing and enhancing land value through strategic partnerships and infrastructure development.
- Project Management: Managed the construction of vital infrastructure, including road access and utilities.
- Global Sales Strategy: Led a sales team, utilizing an international network for efficient, global lead generation and smoothened sales workflows for effective lead conversion.
- Stakeholder Engagement: Maintained stakeholder relationships, consistently aligning project goals.
- Project Management: Built a robust lean applied project management team of key engineering and supervisory roles.
- Supplier Engagement: Applied lean principles in facilitation of sourcing and delivery of materials from suppliers outside Lombok, ensuring project continuity and wastage limitation.
- Crisis Response Management: Managed crises such as natural disasters, by quickly aligning the organization for swift and effective response.

As Hospitality Leader kick starting the operational and strategic aspects of the business was the key role. This involved a team development, stakeholder engagement, process compliance, technological adaptation, and financial strategies.

- Project Management: Effectively led the expansion of the property from 11 to 71 rooms, including building Lombok’s longest infinity pool. Managed the entire construction process, from planning and resource allocation to coordinating with designers and teams, ensuring adherence to timelines and local regulations.
- Team Building and Leadership: Collaborated with the General Manager to recruit, train, and lead a dynamic team focused on exceptional service delivery.
- Stakeholder Management: Executed effective alignment of business objectives between the Owner, Delivery & Supplier domains.
- Standard Operating Procedures (SOPs): Developed and ensured compliance to SOPs to ensure operational consistency while also ensuring continuous improvements.
- Business Development: Actively engaged and collaborated with travel agents and Online Travel Agents (OTAs) to continually drive revenue generation.

Being a Project Assistant fo the Project Management Team in the Human Resource Transformation Office during my national service was a fruitful learning journey due to the valuable exposure I was granted.

- Administrative Expertise: Wrote detailed minutes of meetings on complex change management topics, managed security clearances of external parties and managed the deputy director’s schedule.
- Organizational Exposure: Gained valuable insights from discussions across all organizational levels, up to and including high-level meetings with the Chief Defense Force and key stakeholders from Accenture and SAP.
- Cross-Sector Exposure: Gained insight into the nuanced differences between the commercial and government sectors, enriching my understanding of diverse organizational dynamics.
- Project Lifecycle Exposure: Involvement with the project from User Acceptance Testing (UAT) through to the Go-live phase.
- System Issue Resolution: Made regular service requests teeth out system issues following the go-live phase.