Indra Maisarah
Singapore
Summary
With hands-on experiences from F&B (food and beverage) and retail worker. I am highly motivated professional with a proven track record of excelling under pressure and maintaining composure during crisis situations. Possessing a strong ability to work well with others, I am open-minded and committed to continuous learning and personal growth. I am eager to embrace new challenges and seize opportunities to enhance my skills and make a meaningful impact in any work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bakery Worker
Wonders Bakery
05.2023 - Current
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Working in event booths.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Measured and mixed ingredients accurately to assist in baking process.
- Managed efficient cash register operations.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Worker
Zara
08.2022 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, folding of clothing.
- Checked pricing, scanned items, applied discounts, and handling customers collection parcel.
- Handling Tax refunds.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checking for stocks.
- Managing the fitting room.
Waitress (Banquet)
Ritz Carlton Hotel
08.2021 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
Volunteer
Sadaqa Welfare Fund
04.2021 - 06.2021
- Donation Projects - (Helping to create awareness)
- Working individually and as a team
- Communicating / interacting with the public
- Communicating to let others understand more on the welfare fund and where their donations can be donated to
- Handling donation money
- Packing of goods / Hampers for donation
All Rounder Service Crew
Cairo Cafe
07.2017 - 07.2020
- Company Overview: Hospitality (All Rounder)
- Kitchen Hand
- Cooking / Grilling
- Setting up cafe tables / utensils
- Responsibility of opening and closing of outlet.
- Taking orders and serving food or drinks.
- Handling money as cashier
- Take bookings and handling guest’s orders.
- Barista / making drinks
- Dishwashing
- Handling customer calls
- Managing stocks
- Packing and unpacking
- Managing Inventory
- Receiving incoming goods and replenishing them.
- Hospitality (All Rounder)
Service Crew
D’nyonya Penang Restaurant
06.2017 - 08.2018
- Company Overview: Hospitality
- Kitchen hand
- Setting up tables / utensils
- Making drinks
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Took orders, prepared meals, and collected payments.
- Receiving incoming goods and replenishing them.
- Checking of stocks
Retail Worker
Muji
11.2016 - 11.2016
- Company Overview: Retail
- Replenishing stocks and keeping the store organized at the same time.
- Using the cashier’s computer to help find customer’s item (to check if it is in stock or out of stock / searching for stocks on other outlets).
- Helping customers to call other outlets to check on stocks.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Answered customers questions, recommended items, and recorded order information.
Retail Worker
Vans
11.2016 - 11.2016
- Company Overview: Retail Exhibition
- Communicating with customers and attending to customer’s needs and wants in a fast-paced environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Pastry Arts -
Academy Of Pastry Arts Malaysia
Kuala Lumpur, Malaysia12.2015
College - GCE ‘O’ Level
Canning Vale College
Perth, Western Australia12.2014
Primary -
CHIJ KELLOCK
12.2011
Secondary -
CHIJ St. Theresa
03.2011
Skills
- Communicating skills
- Customer services
- Taking Orders
- Serving Customers
- Able to work well Independently and as a team
- Working in fast-paced Environment
- Keeping place organized
- Packing
- Unpacking
- Handling of customer calls
- Handling Stocks Replenishments
- Food handling safety
- Bakery equipment knowledge
- Hospitality service expertise
- Ordering procedures
- Customer inquiries
- Telephone etiquette
- Friendly and outgoing
- Positive customer engagement
Certification
- VETiS Consulting Services Certificate 1 In Business
- Basic Certificate Program In Pastry And Bakery
- Intermediate Certificate Program In Pastry And Bakery
- Wedding Cake Certificate
- Food Safety Course Level 1
Personal Information
Date of Birth: 02/04/98
Languages
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
Bakery Worker
Wonders Bakery
05.2023 - Current
Retail Worker
Zara
08.2022 - 08.2022
Waitress (Banquet)
Ritz Carlton Hotel
08.2021 - 08.2021
Volunteer
Sadaqa Welfare Fund
04.2021 - 06.2021
All Rounder Service Crew
Cairo Cafe
07.2017 - 07.2020
Service Crew
D’nyonya Penang Restaurant
06.2017 - 08.2018
Retail Worker
Vans
11.2016 - 11.2016
Retail Worker
Muji
11.2016 - 11.2016
Primary -
CHIJ KELLOCK
Pastry Arts -
Academy Of Pastry Arts Malaysia
College - GCE ‘O’ Level
Canning Vale College
Secondary -
CHIJ St. Theresa
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