Dynamic hospitality professional with a robust background in in-room dining operations, call-service order taking, stock purchasing, and inventory control. Expertise in cost management, forecasting, and system operations (Opera, Future Log) drives efficiency and enhances service delivery. Proven track record of service excellence and rapid career advancement reflects strong communication skills and a commitment to organizational success. Actively pursuing opportunities to leverage experience in administrative, logistics, or operations roles.
Hi, I’m
Gan Ka Meng
Guest Service Leader
Singapore
Summary
Overview
3
years of professional experience
1
Certification
3
Languages
Work History
Fairmont Singapore & Swissôtel The Stamford
Guest Service Leader / Senior Guest Service Officer / Guest Service Officer / Order Taker
02.2023 - Current
Job overview
- Managed in-room dining call service and order taking, delivering high-quality guest support via phone.
- Communicated effectively with guests in English, Mandarin, and Malay.
- Handled stock purchasing, par level planning, and departmental cost control.
- Maintained inventory accuracy through Future Log and Opera system.
- Assisted in beverage forecast planning for F1 suite rooms, analyzing historical and projected consumption.
- Supported menu development, pricing updates, and micro-key setup.
- Coordinated with multiple outlets to clear excess F1 stock and optimize usage.
- Delivered five-star guest service to VIPs, aircrews, and group travelers.
- Trained new team members to meet brand service standards.
- Led guest service initiatives to enhance overall guest experience, resulting in improved satisfaction ratings.
- Trained and mentored new team members in service standards, contributing to a more efficient team environment.
- Streamlined order-taking processes by implementing new software tools, improving response times and accuracy.
- Collaborated with cross-functional teams to manage guest feedback, leading to enhanced service delivery protocols.
Education
Dato Sri Amar Diraja High School Malaysia
Sijil Pelajaran Malaysia from SPM
01.2017
University Overview
Completed 2017
Skills
Call service & phone-based customer service
Certification
Basic Food Hygiene Certificate (Singapore)
Accomplishments
Accomplishments
- EXSA Gold Service Award
- Promoted within 2 years: Guest Service Officer → Senior Guest Service Officer → Guest Service Leader
ADDITIONAL INFORMATION
ADDITIONAL INFORMATION
- Strong interest in transitioning to logistics, admin, and office roles.
- Skilled in system operations, forecasting, and cost management.
- Passionate about continuous learning (Excel, logistics, operations).
Football, Gaming , Badminton
Football, Gaming , Badminton
- Languages: English (Fluent), Mandarin (Fluent), Malay (Good) — can support multicultural teams and guest interactions.
- Technical Skills: Advanced Microsoft Excel (Pivot Tables, VLOOKUP, Data Cleaning), Opera, Future Log, basic MS Office suite.
- Professional Interests: Logistics, operations management, process optimization, workflow efficiency, and cost control.
Timeline
Guest Service Leader / Senior Guest Service Officer / Guest Service Officer / Order Taker
Fairmont Singapore & Swissôtel The Stamford
02.2023 - Current
Dato Sri Amar Diraja High School
Sijil Pelajaran Malaysia from SPM