Santo Johnson
Summary
Passionate and ambitious student pursuing a diploma in Systems and Management Engineering at Republic Polytechnic, Singapore. Currently honing my technical and operational expertise as an intern with SMRT in the Circle Line's Signalling Department, where I assist in optimizing train operations, sorting and organizing files, and creating spreadsheets and reports and conducting research related to train operations to improve system efficiency.
As an international student, I bring a unique global perspective and adaptability, having successfully balanced academics with diverse part-time roles. These experiences have enhanced my teamwork, problem-solving, and organizational skills, equipping me to thrive in dynamic and fast-paced environments. I am committed to leveraging my technical knowledge and real-world experience to contribute meaningfully to innovative engineering solutions and business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intern
SMRT Trains
09.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared project presentations and reports to assist senior staff.
Part-Time Sales Assistant
Provider Stores Pte. Ltd
11.2022 - Current
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into team.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Service Crew Member
Burger King
07.2022 - Current
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Restaurant Team Member
Picotin Fairways
04.2022 - 06.2022
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Utilized POS system to receive and process food and beverage orders.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Education
Diploma in Engineering Systems And Management
REPUBLIC POLYTECHNIC
05.2025
Higher Secondary School Education
St Antony's Higher Secondary School
03.2020
Secondary Education
Holy Child Convent English Medium Higher Secondary
03.2018
Skills
- Served as student volunteer
- Problem-solving abilities
- Time Management
Accomplishments
- Project - Contributed to the Shell Eco-Marathon - Telemetry Unit as part of my final year project, focusing on developing and implementing telemetry systems to monitor real-time vehicle performance, ensuring data accuracy and system reliability for the competition.
- Leadership - Member of SEG club, Republic Polytechnic
- Leadership - Institution of Engineers, Singapore
- Representation - For several school program
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 students for FYP in the development of Shell Eco Marathon Vehicle Telemetric Unit.
- Volunteer - Participated as the facilitator for Singapore Bus-Tech Challenge on 26 November 2022.
- Participation - IIOT project from September 2022 – February 2023.
- Participation - IIOT project from September 2022 – February 2023.
Certification
CertificateOfCompletion_Project Management Foundations Small Projects
IELTS exam (International English Language Testing System)
O level
A level
Languages
English
Advanced (C1)
Malayalam
Advanced (C1)
Tamil
Beginner (A1)
Hindi
Beginner (A1)
Malay
Beginner (A1)
Timeline
Intern
SMRT Trains
09.2024 - Current
Part-Time Sales Assistant
Provider Stores Pte. Ltd
11.2022 - Current
Service Crew Member
Burger King
07.2022 - Current
Restaurant Team Member
Picotin Fairways
04.2022 - 06.2022
Higher Secondary School Education
St Antony's Higher Secondary School
Secondary Education
Holy Child Convent English Medium Higher Secondary
CertificateOfCompletion_Project Management Foundations Small Projects
IELTS exam (International English Language Testing System)
O level
A level
Diploma in Engineering Systems And Management
REPUBLIC POLYTECHNIC
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