Sanjeev Patel
Summary
Telco Consulting Leader with 17| years of experience driving strategic transformations for global Communication Service Providers (CSPs). Expert in crafting and executing visionary strategies, from pioneering the first fully cloud-native open network to leading complex brownfield modernizations aligned with business value. Deep OSS expertise in enabling next-gen telco capabilities, including Autonomous Networks, AI-Native Telco, 5G, cloudification, and DevOps/CI/CD. Proven success in OSS modernization to boost efficiency, unlock revenue, and enhance customer experience.
Overview
17
17
years of professional experience
Work History
APAC Lead
Infosys Consulting
06.2023 - Current
- Scaled Infosys' APAC CMT consulting practice by driving a visionary approach to network transformation and Telco evolution. Led clients through next-gen networks, championing modern, agile OSS as the key to autonomous operations, efficiency, and business success. Built strong client relationships and high-performing teams specializing in Telco transformation and Modern OSS aligned with emerging industry trends.
- Autonomous Network Transformation (Australian Telco): Led OSS modernization to achieve TM Forum maturity level 4, optimizing operations and enhancing customer experience.
- Network Consolidation & OSS Architecture (Malaysian Telco): Orchestrated post-merger OSS rationalization, defining a unified architecture for streamlined operations.
- Cloud-Native OSS Strategy (Singapore Telco): Developed a DevOps-driven OSS transformation for agile service delivery in a cloud-first environment.
- AI-Powered OSS for Intelligent Operations (Australian Telco): Designed an AI-driven OSS model for predictive maintenance and automated service provisioning.
- NOC-to-SOC Transformation with Integrated OSS (Singapore Telco): Embedded analytics and automation in OSS to enhance network resilience and efficiency.
- Unified OSS for Network & IT Convergence (Australian Telco): Championed a unified OSS framework to accelerate digital service delivery.
- Agile OSS for 5G B2B Marketplace (Malaysian Telco): Enabled a dynamic OSS foundation to support emerging 5G marketplace services.
- Strategic OSS Portfolio Alignment (Singapore OSS Product Org.): Led product rationalization to align OSS offerings with Telco Cloud market opportunities.
- AI Enablement in OSS & Operations (Japanese Telco): Spearheaded AI adoption, embedding OSS-driven automation for improved network performance.
Network Practice Lead
Accenture
02.2011 - 06.2023
- As Network Practice Lead for Southeast Asia, I drive Telco transformation helping clients evolve from traditional networks to agile digital infrastructures. Leveraging Accenture’s global expertise, I craft strategies across Network Transformation, Operations, and Service Innovation, ensuring maximum business impact while minimizing cost, disruption, and time to market.
- Selected Experience
- APAC
- Pioneering Cloud-Native Telco Operations (Japan): part of orchestrating the world's first cloud-native network launch, setting up operations and an operating model to manage a cloud-based telco.
- Wholesale Business Strategy (APAC): Defined the strategic supplier playbook for the client's wholesale carrier business, a key revenue driver.
- SG Service Innovation (Regional): Orchestrated E2E program for 5G Slice Management and spearheaded 5G B2B use cases like 'Warehouse of the Future,' demonstrating new revenue potential.
- Digital Operations Transformation (Regional): Led multiple NOC/SOC digital transformations across APAC, leveraging automation and analytics to enhance efficiency and customer experience.
- North America
- Global Access Portfolio Optimization (USA): Led strategy and planning for a global access portfolio, implementing cost benchmarking that yielded up to $300M in savings.
- Data-Driven Strategic Insights (USA): Developed and utilized advanced data analytics (including GIS) to inform strategic decisions across network deployment, sales, and supplier management.
- Operational Excellence in Network Build (USA): Led process redesign and quality assurance for mobile site builds, improving efficiency and quality.
- EALA
- Intelligent Operations Enablement (Regional): Led digital transformation of NOC/SOCs through RPA, ML, and advanced analytics, creating more efficient and proactive operations.
- Network Operations Consolidation Strategy (Multi-Country): Defined the strategic operating model and roadmap for consolidating network operations across six countries, aiming for significant efficiency gains.
- Strategic Product Performance Analysis (Regional): Led FTTH product performance benchmarking to inform strategic product development and market positioning.
Network Advisory
Tata Communications
04.2010 - 02.2011
- Driven Service quality for the ILD network, optimizing the network and developing Resiliency and Migration plans
- Responsible for managing and providing technical solutions for high value Enterprise Customers
Carrier Account Manager
Reliance Communication Ltd
08.2008 - 04.2010
- Responsible for new Carrier Technical Onboarding and Account management for International Wholesale Carriers (Key customer: AT&T, Sprint, T-Mobile, Vodafone, Verizon)
Education
Masters in Analytics -
Massachusetts Institute of Technology
B.E. (Hons.) - Electronics and Communications
Rajiv Gandhi Technical University (RGTU)
Aviatrix Certified Engineer - Multi-Cloud Network
Skills
- Strategic Leadership
- Business Development
- Autonomous Network Transformation
- Unified OSS Architecture ( Network - IT Convergence)
- AI Driven Assurance and LifeCycle Management
- Network Build and Optimization
- Product Strategy and Innovation
- Network and Service API ( NaaS)
- Data Monetization
Accomplishments
- NAO Global Award -FY 25
- Global Industry Expert of the Year FY17, FY20
- Global Business Advisor Award – FY17 & FY 14
- Global Annual Innovation award for 2012 - 14
Timeline
APAC Lead
Infosys Consulting
06.2023 - Current
Network Practice Lead
Accenture
02.2011 - 06.2023
Network Advisory
Tata Communications
04.2010 - 02.2011
Carrier Account Manager
Reliance Communication Ltd
08.2008 - 04.2010
B.E. (Hons.) - Electronics and Communications
Rajiv Gandhi Technical University (RGTU)
Aviatrix Certified Engineer - Multi-Cloud Network
Masters in Analytics -
Massachusetts Institute of Technology
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