Sangeetha Eapen
Singapore
Summary
Positive, dedicated Customer service representative brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Singapore Press Holdings
Singapore
10.2015 - 09.2016
- Resolved problems, improved operations and provided exceptional service to SPH subscribers.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Associate
DBS Bank
Singapore
10.2000 - 02.2006
- Increased revenue by cross-selling and upselling products and services.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Provided training and support to new associates to help provide high-quality customer service.
Customer Associate Citibank
Citicorp Credit Services India Ltd
05.1997 - 07.1999
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Skills
- Customer service management experience including 8 years in Singapore and India in leading Financial Services and Publication Companies
- Customer service for premier bank clients
- Service model award for outstanding service in Financial services
- Six Sigma belt
- Customer Relationship Management
- Processes / Risk and Control driven
- Believes in Teamwork
- Good communicator
- Multi-Line Phone Systems
- Tactful and Diplomatic
- Customer Complaint Resolution
Marital Status
Married
Languages Proficient
- English
- Hindi
- Tamil
- Malayalam
Personal Information
Date of Birth: 12/23/1974
Hobbies and Interests
Music, member of the Singapore Church Choir
Timeline
Customer Service Associate
Singapore Press Holdings
10.2015 - 09.2016
Customer Service Associate
DBS Bank
10.2000 - 02.2006
Customer Associate Citibank
Citicorp Credit Services India Ltd
05.1997 - 07.1999
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