Sandra Ka Kaye Leong
Marketing Manager Cum Customer Service Executive
Tampines
Summary
Enthusiastic Marketing Manager adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Marketing Manager Cum Customer Service Executive
YouLe Mandarin Education Centre (FRM)
2020.12 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed social media accounts for optimal audience engagement and increased online presence.
Floor Supervisor
MK Laundry
2018.12 - 2019.01
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Supervise employees’ daily performance to hit daily goals
- Daily inspections and monitor the operation of washing machines
Retail Assistant
Olive Bakery
2018.01 - 2018.04
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Freelance Writer & Contributor
Greenhill Publications
2017.10 - 2017.12
- Brainstormed ideas to create useful content for clients.
- Organized material to research and complete writing tasks.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
Education
Bachelors of Arts - Psychology
KHEA (Murdoch University)
Singapore, Null, Singapore 2019.01 - 2020.11
Diploma - Mass Communication
Kaplan Higher Institution
Singapore, Null, Singapore 2018.04 - 2018.12
Foundation - Communication
HanChiang University College of Communication
Malaysia 2017.04 - 2018.03
Skills
- Teamwork
- Interpersonal Skills
- Communication
- Adaptability
- Microsoft Office
- Word
- Excel
- Social media marketing
- Customer relationship management (CRM)
- Marketing campaigns
Personal Information
Nationality: Malaysian
Timeline
Marketing Manager Cum Customer Service Executive
YouLe Mandarin Education Centre (FRM)
2020.12 - Current
Bachelors of Arts - Psychology
KHEA (Murdoch University)
2019.01 - 2020.11
Floor Supervisor
MK Laundry
2018.12 - 2019.01
Diploma - Mass Communication
Kaplan Higher Institution
2018.04 - 2018.12
Retail Assistant
Olive Bakery
2018.01 - 2018.04
Freelance Writer & Contributor
Greenhill Publications
2017.10 - 2017.12
Foundation - Communication
HanChiang University College of Communication
2017.04 - 2018.03