Summer Low

Marketing Associate

Digital and Social Media Online Marketing

• Executed digital, online, and social media strategy and tactics.
• Generated leads for commercial operations using digital, social media, and online tools.
• Designed and produced visual materials for digital and online marketing activities (videos, photos, etc.).

Marketing Operations and Promotional Materials

• Supported and executed marketing-related events and operations.
• Designed and produced visual materials and brand assets.
• Created specific shop promotional materials and interior/window shop designs.
• Designed and produced customer gifts and company branded products (logos, etc.).
• Supported Supervisor in various tasks.

Assisting CMO in Marketing Campaigns

• Developed marketing and promotional materials to support commercial goals.
• Supported branding actions as directed by Supervisor.
• Assisted Supervisor with communications and PR tasks.

Customer Service Officer

• Perform professional customer service support through various channels.

• Responded promptly to customer inquiries and ensure customer satisfaction.

• Reply to email inquiries, messages, and answer telephone calls in a professional manner based on the company's protocol.

• Knowing the company's products inside and out to respond to customers.

• Work positively and collaboratively as part of a team to ensure customers' needs are fulfilled effectively.

• Communicating and coordinating with other departments as necessary.

• Processing forms, letters and requests for customers.

• Providing feedback on the efficiency of the customer service process, reports are required.

• Assisting passengers with check-in procedures, including verifying travel documents, tagging and checking luggage, and issuing boarding passes.

• Providing information to passengers about flight schedules, boarding procedures, and other travel-related queries.

• Assisting passengers with boarding and disembarkation procedures, including coordinating with ground staff and flight crew to ensure a smooth and efficient process.

• Handling and resolving any issues or complaints that passengers may have during their journey.

• Providing special assistance to passengers with disabilities or other special needs, such as wheelchair assistance or assistance with boarding and disembarking.