SAMMI TAN LI QI
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
Part-time Desktop Engineer & Software Engineer
NCS
02.2023 - 09.2023
- Troubleshoot network issues, Hardware components installation, Software installations, Monitoring system performance, Testing new software and fixing bug
- Troubleshot problems or issues with desktops and laptops.
- Supported operating system and various tools and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Internship Student
OCBC BANK (Department: System Delivery Payment & Trade Team
09.2022 - 01.2023
- Resolving bugs on web applications, Daily evaluation of support for payment applications (SWIFT application), Work on developing automatic script that facilitates daily health check with team, Linux and Unix deployment of packages that must be tested in UAT environment, as well as updates and database backups, Daily check on incoming and outgoing messages in SWIFT
- (To ensuring that money will be delivery accurately from sender to receiver.
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Prepared project presentations and reports to assist senior staff
- Collaborated with senior management on new initiatives to build confidence
- Developed and updated tracking spreadsheets for process monitoring and reporting
Internship Desktop Engineer
Trusted Services
04.2019 - 06.2019
- Assist in virtual general meeting, Testing electronic Poll voting devices, Set up Poll Voting System in virtual general meeting, Troubleshoot network issues, Working with group of 5-10 people
- Configured VoIP phones according to company standards.
- Troubleshot problems or issues with desktops and laptops.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
Part-time Desktop Engineer & Software Engineer
NCS
09.2017 - 04.2018
- Troubleshoot network issues, Hardware components installation, Software installations, Monitoring system performance, Testing new software and fixing bug
- Troubleshot problems or issues with desktops and laptops.
- Supported operating system and various tools and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Internship Desktop Engineer
NCS
01.2017 - 06.2017
- Troubleshoot network issues, Hardware components installation, Software installations, Monitoring system performance, Testing new software and fixing bug
- Developed schedule for software maintenance and updates.
- Troubleshot problems or issues with desktops and laptops.
- Supported operating system and various tools and applications.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Diploma in Financial Technology - Financial Technology
Republic Polytechnic
9 Woodlands Ave 9, Singapore 73896404.2023
Higher Nitec System and Network - Infocomm Technology
ITE Collect East
10 Simei Ave, Singapore 48604701.2020
Nitec Info-Comms Tech - Infocomm Technology
ITE Collect East
10 Simei Ave, Singapore 48604704.2018
Skills
- PC Networking
- Hardware Inventories
- Coding and Designing
- Web Security
- Remote Desktop Services
- Network Security
- Technical Support
- Computer Updates
- Software Repair
- Network Hardware and Software Maintenance
- Deskside Support
- Component Replacements
Internship Objective
A self-dedicated and hardworking individual, curious and interested with IT technologies advancement. Possessed a great focus and determination to any task assigned within tight deadlines. Willing to take on challenges at any levels to further enhance my knowledge and skills in the IT field, where most applicable to my future career.
Accomplishments
- Good Progress Award, 12/2017
- Edusave Character Award (ECHA), 11/2019
- Collaborated with team of 4 representing ITE College EAST in Big Data competition, 12/2019
Summary Of Key Skills
- Advanced File Management
- Advanced Internet & Email Skills
- Computer Networking skills
- Telephone Answering Skills
- Problem Solving Skills
- Basic Microsoft Skill
- Webpage Design
- Cisco Packet Tracer Skill
- Researching Skills
- Linux Operating System skills
- Interpersonal Communication Skills
- Basic programme skills (Java, C++, python, MYSQL, HTML)
- Financial Technology
- Business Analytics Skill
- InfoTech basic knowledge and Skill
- Auto count Basic knowledge and Skill
Volunteer Experience
- Student’s Oversea Program to Hong Kong, Student Leader, 12/2018, 12/2018, Led a group of 5 students to produce a 5-minute video journaling highlight of the trip., Demonstrated empathy and problem-solving skill to peer in distress during the trip.
- Puggol Secondary School (Shooting Club), Team Player, 01/2013, 01/2015, Coaching and Mentoring juniors in weekly sessions to ensure that they are learning., Collaborated with other clubs to organise the special event.
Timeline
Part-time Desktop Engineer & Software Engineer
NCS
02.2023 - 09.2023
Internship Student
OCBC BANK (Department: System Delivery Payment & Trade Team
09.2022 - 01.2023
Internship Desktop Engineer
Trusted Services
04.2019 - 06.2019
Part-time Desktop Engineer & Software Engineer
NCS
09.2017 - 04.2018
Internship Desktop Engineer
NCS
01.2017 - 06.2017
Diploma in Financial Technology - Financial Technology
Republic Polytechnic
Higher Nitec System and Network - Infocomm Technology
ITE Collect East
Nitec Info-Comms Tech - Infocomm Technology
ITE Collect East
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