Sakthiavani Thamilarasan
Resort World Sentosa
4
Languages
15
Years of experience
Food and beverage professional with proven record in optimizing operational workflows and ensuring quality service. Valued for fostering team collaboration and driving results. Reliable and adaptable, known for effectively managing inventory and coordinating with staff.
Work History
Hospitality Executive
4 Years 5 Months- Coordinated cross-functional guest service workflows to ensure seamless premium resort experiences.
- Coordinated staff schedules, shift coverage, and floor assignments to maintain efficient service.
- Resolved customer concerns promptly, maintaining service quality and brand reputation.
- Managed daily restaurant operations, ensuring consistent service flow and customer satisfaction.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
Restaurant Manager
4 Years 1 Month- Directed daily restaurant operations, ensuring consistent service flow and guest satisfaction
- Supervised crew scheduling, shift coverage, and labor allocation to maintain efficient staffing
- Trained team members on service standards, food safety, and MOS Burger procedures
- Monitored food quality, preparation accuracy, and presentation across kitchen and counter areas
- Managed inventory control, stock replenishment, and ordering to prevent shortages and waste
- Enforced hygiene, sanitation, and safety compliance with company and regulatory standards
- Resolved customer concerns promptly, preserving service recovery and repeat business
Senior Security Officer
4 Years 10 Months- Monitored CCTV, access points, and alarm systems for suspicious activity
- Patrolled assigned areas to deter unauthorized access and maintain site security
- Conducted identity checks and controlled visitor entry procedures
- Responded promptly to incidents, emergencies, and security breaches
- Prepared clear incident reports and maintained accurate daily log records
- Coordinated with colleagues and supervisors during shift handovers
- Enforced site rules and advised public on security and safety procedures
- Assisted emergency response efforts and guided evacuation procedures
- Managed access control systems effectively, ensuring only authorized personnel were granted entry to restricted areas.
- Ensured a safe work environment by monitoring surveillance systems and addressing potential threats promptly.
- Maintained detailed records of all security-related activities for accurate reporting and analysis purposes.
- Conducted thorough investigations into reported incidents, leading to appropriate disciplinary action when necessary.
- Reduced security breaches by developing and enforcing strict policies and procedures.
- Liaised with external vendors and contractors to ensure adherence to established security protocols while working onsite or accessing company resources remotely.
- Assessed potential vulnerabilities within the organization’s premises, recommending actionable solutions for improvement.
- Enhanced overall security by conducting regular audits and implementing strategic improvements.
Education
No Degree - Secondary Education
Skills
Operations management
Customer-oriented
Guest management
Account management
Client relations
Purchasing
Strategy development
New business development
Employee engagement
Problem resolution
Team leadership
Executive support
Market analysis
Supply chain
Motivation
Team player
Interpersonal skills
Procurement management
Team development
Travelling & Reading Books
Travelling: Passionate about visiting new destinations and learning about different cultures, helping me connect effectively with guests from around the world.
Reading: Enjoy reading books related to hospitality, customer experience, and self-improvement to continuously develop professional skills.
Languages
English
C1
Advanced
Tamil
C1
Advanced
Malay
C1
Advanced
Malayalam
B2
Upper intermediate
Timeline
Hospitality Executive
Resort World Sentosa
05.2022 - CurrentRead More
Restaurant Manager
MOS Burger
06.2017 - 07.2021Read More
Senior Security Officer
Certis CISCO Recruitment Centre Paya Lebar
05.2011 - 03.2016Read More
SMK Sultanah Engku Tun Aminah
No Degree from Secondary Education
Read More