Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Marvinderr Singh

Marvinderr Singh

Kuala Lumpur

Summary

Dependable and engaging manager with supervisory experience in gastronomy. Runs day-to-day operations smoothly to provide customers with pleasant dining experience. Creates friendly environment for employees, boosting performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hospitality Executive

Resorts World Sentosa
10.2024 - Current


  • Streamlined operations for increased efficiency in managing daily tasks and addressing customer concerns.
  • Reduced employee turnover rates by implementing comprehensive hiring practices focused on selecting dedicated professionals committed to providing excellent hospitality service.
  • Evaluated performance metrics regularly to identify areas requiring improvement and implementing appropriate adjustments in response.
  • Ensured prompt resolution of guest complaints through proactive problem-solving skills combined with empathetic listening abilities.
  • Increased repeat business with exceptional customer service, catering to individual guests'' preferences and needs.
  • Developed staff training programs that resulted in improved team performance and higher guest satisfaction ratings.
  • Collaborated with various departments to ensure seamless coordination of events and services for optimal guest experience.
  • Enhanced guest satisfaction by developing and implementing effective hospitality service strategies.
  • Improved overall revenue growth through upselling techniques, personalized services, and targeted promotions for guests.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Restaurant Manager

W Kuala Lumpur
11.2022 - 10.2024
  • Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
  • Applied expertise in market and menu trends to exceed restaurant performance standards.
  • Regularly entrusted with the overall management of the restaurant in Restaurant Manager's absence.
  • Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
  • Developed and maintained exceptional service standards, resulting in positive customer reviews.
  • Successful ownership of team rota scheduling responsibility.
  • Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.
  • Established positive relationships with guests and employees, creating positive, energetic environment.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Performed restaurant walk-through to gauge timeliness and excellent service quality.
  • Minimised loss and misuse of equipment through proper supervision and staff training.
  • Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
  • Carefully prepared weekly payroll to keep up with projected revenue each week.
  • Championed 100% guest satisfaction by providing excellent dining experience.

Beverage & Food Coach

W Kuala Lumpur
02.2022 - 11.2022
  • Experience as a supervisor at the all-day dining restaurant, the lounge bar, and the pool bar.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Established positive relationships with guests and employees, creating positive, energetic environment.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Performed restaurant walk-through to gauge timeliness and excellent service quality.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Guaranteed compliance with food safety procedures and quality control guidelines.
  • Delivered highest rating of HSE adherence through continuous policy enforcement.
  • Maintained excellent standards of service through impeccable attention to detail.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Delivered high-calibre staff induction and training.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.

Food & Beverage Attendant

Four Seasons Hotel Kuala Lumpur
04.2018 - 01.2022
  • Experience as a server, In the all-day dining restaurant
  • Brief experience working at the pool bar & grill for 2 months, during internal cross exposure
  • Unofficially appointed as a bartender effective Q2 2021
  • Key roles:
  • Assigned with the handling of bar beverage inventory in accordance with the corporate standards.
  • Planned and delegated work to meet project or production goals.
  • Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets.
  • Tracked employee productivity, performance and task completion to meet quality standards.
  • Maintained excellent employee satisfaction by creating positive, friendly and supportive working environments.
  • Greeted and seated guests to establish prompt, high quality service.
  • Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Elevated customer service by training staff, optimising restaurant operations and efficiently resolving order issues.
  • Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
  • Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
  • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
  • Anticipated and addressed guests' service needs.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Resolved complaints from guests by listening to issues and notifying restaurant manager.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Food & Beverage Attendant

InterContinental Kuala Lumpur
10.2016 - 03.2018
  • Mainly assigned at the all day dining restaurant
  • Key Roles:
  • Supervise contractual co-workers
  • Handling the restaurant bar's operational tasks on a regular basis
  • Carry out restaurant hostess' operational tasks when required.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Anticipated and addressed guests' service needs.
  • Calculated charges, issued bills and collected payments.
  • Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
  • Performed additional tasks to keep dining room running smoothly.
  • Checked on guests to ensure satisfaction with each food course and beverages.
  • Pitched in to assist host station by showing guests to tables.
  • Led by example in delivering friendly, courteous service, enhancing overall customer care standards.

Banquet Server

Berjaya Hotel Kuala Lumpur
08.2014 - 09.2016
  • Mainly assigned at banquet, and fine dining restaurant.
  • Ensured food was displayed clearly and appealingly across numerous hot and cold buffet stations.
  • Managed hot drinks stations, preparing adequate supplies and regularly replenishing throughout events.
  • Cleaned and polished china, silverware and glassware meticulously for faultless customer satisfaction.
  • Worked effectively as a team to deliver exceptional customer care across all banquet dining experiences.
  • Maintained excellent menu knowledge, offering advice on ingredients and allergens to meet diners' dietary requirements.
  • Communicated well with kitchen teams, informing of special requests and requirements to ensure customer needs were met.
  • Maintained a pristine personal appearance, upholding a positive, professional company reputation.
  • Provided first-class service from customer arrival to departure, elevating banquet dining experiences.
  • Set tables with flawless precision, creating stunning, uniform dining room displays.
  • Used exceptional communication and relationship-building skills to develop positive rapport with diners, enhancing customer enjoyment.
  • Prepared event spaces for service, securely manoeuvering tables and chairs to fit required seating plans.
  • Anticipated and addressed guests' service needs.
  • Checked on guests to ensure satisfaction with each food course and beverages.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Food & Beverage Trainee (Internship)

Aloft Kuala Lumpur
01.2016 - 04.2016
  • Assigned at the all-day dining restaurant
  • (F&B Server) [2 months] - assigned at the lounge bar
  • (Bartender) [2 months] - assigned at the all-day dining restaurant
  • Demonstrated extensive hospitality experience to effectively manage front- and back-of-house operations.
  • Built and nurtured strong professional relationships, enhancing staff and client loyalty.
  • Planned and delivered team-building events to boost motivation, morale and collaboration.
  • Utilised exceptional interpersonal and problem-solving skills to resolve customer and staff issues quickly and smoothly.
  • Gained knowledge on mentoring, training and managing own staff by shadowing senior staff.
  • Learnt problem-solving strategies and conflict management working closely with mentors.

Education

Diploma - Hotel Management

Berjaya University College of Hospitality
Kuala Lumpur, Malaysia
MAY 2014

Certificate of Higher Education - Hospitality Practitioner Training

Taylors University
Kuala Lumpur, Malaysia
2021

Skills

  • Ability to Work in a Team
  • Ability to Multitask
  • Leadership Skills
  • Communication Skills
  • Staff development and mentoring
  • Motivational outlook
  • Customer service best practices
  • Strong leadership
  • Staff coaching
  • Operations management
  • Payroll and scheduling
  • Full service restaurant background

Certification

Certified Departmental Trainer - Marriott International

Timeline

Hospitality Executive

Resorts World Sentosa
10.2024 - Current

Assistant Restaurant Manager

W Kuala Lumpur
11.2022 - 10.2024

Beverage & Food Coach

W Kuala Lumpur
02.2022 - 11.2022

Food & Beverage Attendant

Four Seasons Hotel Kuala Lumpur
04.2018 - 01.2022

Food & Beverage Attendant

InterContinental Kuala Lumpur
10.2016 - 03.2018

Food & Beverage Trainee (Internship)

Aloft Kuala Lumpur
01.2016 - 04.2016

Banquet Server

Berjaya Hotel Kuala Lumpur
08.2014 - 09.2016

Diploma - Hotel Management

Berjaya University College of Hospitality

Certificate of Higher Education - Hospitality Practitioner Training

Taylors University

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