Saagar Manish Gandhi
Singapore
Summary
Dedicated and experienced Cabin Crew member with over. Committed to ensuring the safety, comfort, and satisfaction of passengers while delivering exceptional in-flight service. Proficient in emergency procedures, conflict resolution, and customer service best practices. Known for maintaining a calm and professional demeanor in high-pressure situations. Adept at working in diverse teams and adapting to changing environments. Seeking to contribute my skills and passion for excellence to a dynamic airline team. Energetic and customer-focused Restaurant crew member with a proven track record of providing outstanding dining experiences. Possesses excellent knowledge of menu items, wine pairings, and dietary restrictions. Skilled in greeting guests, taking orders, and ensuring timely delivery of meals. Adept at anticipating customer needs and providing personalized service to enhance their dining experience. Strong team player with a friendly and professional attitude. Seeking an opportunity to leverage my hospitality expertise and contribute to the success of a reputable establishment.
Overview
6
6
years of professional experience
Work History
Artyzen Singapore
Guest Service Host
Singapore
11.2023 - Current
- Executed timely check-in and check-out procedures for visitors.
- Collaborating with other departments to ensure seamless guest experiences.
- Handling emergency situations, such as fires or medical emergencies.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy hours.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Flight Steward
Singapore Airlines
Singapore
05.2022 - 11.2023
- Attend pre-flight briefings to receive instructions and updates from the airline and flight crew
- Review flight plans, safety procedures, and passenger manifests
- Safety Procedures Conduct pre-flight safety checks to ensure all emergency equipment is functioning correctly
- Customer Service, greet passengers as they board the aircraft and assist them in finding their seats
- Provide assistance with stowing carry-on luggage in overhead bins
- Offer passengers beverages, meals
- Cabin Cleanliness, Keep the cabin clean and well-maintained during the flight
- Collect trash and ensure the lavatories remain clean and stocked with supplies
- Monitor the cabin for any security concerns and report suspicious behaviours or items to the flight crew
- Ensure passengers comply with safety regulations, such as seatbelt usage and electronic device restrictions
- Maintain effective communication with the flight deck crew and other cabin crew members
- Collaborate with fellow cabin crew members to ensure efficient service and safety protocols
- Maintain a professional appearance, adhering to the airline's uniform and grooming standards
Management Trainee
Monti at1-Pavilion Italian Restaurant
Singapore
12.2021 - 05.2022
- Greet and seat guests in a polite and professional manner
- Present menus and describe specials, wine pairings, or chef's recommendations
- Take food and drink orders accurately, ensuring specific requests and dietary restrictions are noted
- Serve meals and beverages elegantly, adhering to proper etiquette and timing
- Offer wine and cocktail recommendations, and pour and present beverages tableside
- Anticipate and fulfil guest needs throughout the meal, such as refilling drinks, providing additional utensils, or accommodating special requests
- Clear empty dishes and maintain a clean and well-set dining area
- Provide detailed information about the menu, ingredients, and preparation methods
- Handle guest concerns and complaints professionally and promptly
- Work closely with kitchen staff to ensure orders are prepared accurately and promptly
- Process payments and provide accurate change or present bills
- Maintain knowledge of the restaurant's wine list, including vintages and pairings
- Collaborate with sommeliers to assist guests with wine selections
Sales Associate
Lenskart.sg
Singapore
01.2021 - 12.2021
- Provide personalized recommendations based on customers' facial features, prescription requirements, and style preferences
- Answer customer inquiries about various eyewear brands, lens options, coatings, and frame materials
- Assist customers in trying on different frames and provide feedback on the fit and appearance
- Offer guidance on lens types, including single vision, bifocals, progressives, and specialty lenses
- Promote eyewear products and accessories to customers
- Explain the features and benefits of different frames and lenses
- Keep up-to-date with the latest trends in eyewear fashion and lens technology
- Provide accurate pricing information and explain any additional costs associated with lens coatings or special features
- Verify prescriptions with accuracy and ensure the correct lenses are ordered
- Explain the options for lens thickness and materials, coatings (e.g., anti-reflective, scratch-resistant), and lens enhancements (e.g., photochromic)
- Communicate with laboratory technicians to oversee the fabrication and customization of lenses
- Track the status of orders and provide customers with updates on delivery times
- Maintain records of customer orders, prescriptions, and contact information
- Handle billing, payments, and insurance claims when applicable
- Monitor and replenish eyewear inventory, ensuring a variety of styles and sizes are available for customers
- Conduct regular inventory counts and assist in placing orders with suppliers
Flight Steward
Singapore Airlines
Singapore
10.2018 - 12.2020
- (RELEASED/RETRENCHED DUE TO COVID)
- Attend pre-flight briefings to receive instructions and updates from the airline and flight crew
- Review flight plans, safety procedures, and passenger manifests
- Safety Procedures Conduct pre-flight safety checks to ensure all emergency equipment is functioning correctly
- Customer Service, greet passengers as they board the aircraft and assist them in finding their seats
- Provide assistance with stowing carry-on luggage in overhead bins
- Offer passengers beverages, meals
- Cabin Cleanliness, Keep the cabin clean and well-maintained during the flight
- Collect trash and ensure the lavatories remain clean and stocked with supplies
- Monitor the cabin for any security concerns and report suspicious behaviours or items to the flight crew
- Ensure passengers comply with safety regulations, such as seatbelt usage and electronic device restrictions
- Maintain effective communication with the flight deck crew and other cabin crew members
- Collaborate with fellow cabin crew members to ensure efficient service and safety protocols
- Maintain a professional appearance, adhering to the airline's uniform and grooming standards
Education
Bachelor - Hospitality Management (Honours)
Berjaya University College of Hospitality
Kuala Lumpur01.2017
Skills
- COMMUNICATIONS
- CUSTOMER SERVICE
- TEAMWORK
- CULTURAL SENSITIVE
- LANGUAGE SKILLS
- ATTENTION TO DETAILS
- ADAPTABILITY
LANGUAGES
BAHASA MELAYU
ENGLISH
HINDI
GUJARATI
TAMIL
References
Artyzen Singapore,
Guest Service Manager
Carmen Foo
+65 8894 0324
QT Singapore,
Director of Chaos,
Syafiq
+65 9651 3356
Timeline
Artyzen Singapore
Guest Service Host
11.2023 - Current
Flight Steward
Singapore Airlines
05.2022 - 11.2023
Management Trainee
Monti at1-Pavilion Italian Restaurant
12.2021 - 05.2022
Sales Associate
Lenskart.sg
01.2021 - 12.2021
Flight Steward
Singapore Airlines
10.2018 - 12.2020
Bachelor - Hospitality Management (Honours)
Berjaya University College of Hospitality