Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Accomplishments
Timeline
Generic

Ryan Ong

Summary

I am a people-oriented individual who is passionate about meeting, serving, and helping people from all walks of life to ensure their needs are met.

Overview

9
9
years of professional experience

Work History

Banquet Server

Hotels
06.2023 - Current

Responsibilities:

  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.

Social Worker Intern

Allkin Family Service Centre
02.2023 - 04.2023

Responsibilities:

  • Conducted Information and Referral for clients from all walks of life to assess needs and determine the most suitable services.
  • Basic client case management, working with different stakeholders to connect resources and services to fulfill clients' needs.
  • Documented services provided meticulously by keeping accurate records of activities, interactions, and conversations with clients.
  • Shadow social workers with client house visits and write process recordings thereafter.
  • Assist the community worker in conducting community visits to low-income residents.

Social Work Associate

Singapore After-Care Association
01.2022 - 02.2023

Responsibilities:

  • Manage the Befriending Programme for clients.
  • Interview clients to assist them in their reintegration into the community.
  • Volunteer management.
  • Collaborate with Singapore Prison Services and other stakeholders to meet clients' needs.
  • Support case workers with client house visits and other administrative matters.
  • Basic case management services for walk-in clients seeking assistance after incarceration.
  • Attend to all phone calls and enquiries from the public.
  • Perform any administrative tasks assigned by the Management.

Medical Social Work Assistant

St Andrew's Community Hospital
11.2020 - 01.2022

Responsibilities:

  • Conduct phone social interviews to assess the viability of care plans and suitability of referrals for admissions
  • Work closely with the clinical and bed management colleagues to co-ordinate admissions to the hospital.
  • Required to work well as a team with other Medical Social Work Assistants.
  • Attend to enquiries regarding referrals and hospital admissions
  • Update and monitor referrals and admission data for statistical purpose.
  • Provide general and administration support, and perform any other duties as assigned.

Admin Officer (Healthcare Support)

Fei Yue Community Services
06.2020 - 10.2020

Responsibilities:

  • Administered case referrals and case coordination with Nurses, Therapists, and Healthcare assistants.
  • Performed all necessary procedures related to client registration, admission, and discharge in accordance with organizational procedures and guidelines.
  • Administered National Means Testing System Applications, and renewals for clients.
  • Maintained a good and efficient database for Homecare clients.
  • Administered Senior Mobility Funds application for clients.
  • Administered Customer Satisfaction Survey reports for all clients upon discharge.
  • Provided administrative support, procurement, and billing for the department to ensure operations are running efficiently.
  • Worked closely and build rapport with the Ministry of Health (MOH) and Agency of Integrated Care (AIC).
  • Attended to calls and walk-in enquirers.
  • Performed and assisted in data entry and other administrative tasks assigned by the management.

Healthcare Assistant

Raffles Medical Pte Ltd
02.2020 - 04.2020

Responsibilities:

  • Provided basic customer service to travellers at Singapore Changi Airport.
  • Conducted temperature screening for all arriving and departing travellers at Singapore Changi Airport.

Museum Assistant (National Service)

Republic Of Singapore Navy
11.2018 - 11.2019

Responsibilities:

  • Provided administrative support and ensured the smooth daily operations of the Museum.
  • Performed front-desk reception duties.
  • Attend to calls and walk-in enquirers.
  • Administered and applied for security clearance for contractors.
  • Assisted the Museum Curator in providing basic guided tours when required.
  • Raising unit purchases and ensured timely delivery.
  • Engaged and build good rapport with guests and visitors.
  • Ensured that guests and visitors complied with all security and safety regulations of the museum.

Navigator

Republic Of Singapore Navy
03.2017 - 10.2018

Responsibilities:

  • Ensured the safety and security of the warship.
  • Utilized charts, advanced radar, and a multitude of naval gadgets to navigate the warship.
  • Conduct military operations onboard the warship in Singapore territorial waters and beyond.

Waiter (part-time)

Saveur
01.2015 - 10.2016

Responsibilities:

  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took food and drink orders.

Education

Bachelors of Social Work

Singapore University of Social Sciences
Singapore
10.2023

Diploma in Electronics

Temasek Polytechnic
Singapore
05.2016

Skills

  • Customer Service
  • Team-player
  • Communication
  • Composure under pressure
  • Ability to de-escalate situations
  • Building good rapport with clients
  • Problem-solving

Additional Information

Birthday: 12 July 1995

Nationality: Singapore Citizen

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Beginner (A1)

Accomplishments

    Touch Community Services, Singapore

  • Befriended children.
  • Performed basic academic coaching.
  • Imparted values and life lessons.

  • Soup Kitchen Project, Singapore

  • Door to Door food delivery for the elderly
  • Meal packaging
  • Befriended elderly citizens.

Timeline

Banquet Server

Hotels
06.2023 - Current

Social Worker Intern

Allkin Family Service Centre
02.2023 - 04.2023

Social Work Associate

Singapore After-Care Association
01.2022 - 02.2023

Medical Social Work Assistant

St Andrew's Community Hospital
11.2020 - 01.2022

Admin Officer (Healthcare Support)

Fei Yue Community Services
06.2020 - 10.2020

Healthcare Assistant

Raffles Medical Pte Ltd
02.2020 - 04.2020

Museum Assistant (National Service)

Republic Of Singapore Navy
11.2018 - 11.2019

Navigator

Republic Of Singapore Navy
03.2017 - 10.2018

Waiter (part-time)

Saveur
01.2015 - 10.2016

Bachelors of Social Work

Singapore University of Social Sciences

Diploma in Electronics

Temasek Polytechnic
Ryan Ong