Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Max Lum Yin Meng

Max Lum Yin Meng

Summary

Dynamic and dedicated hospitality professional with extensive experience at Artico Hotel Banquet. Proven ability in customer service and teamwork, enhancing guest satisfaction through personalized service, and efficient banquet coordination. Skilled in food safety and conflict resolution, consistently achieving positive feedback, and fostering strong relationships with clients.

Overview

17
17
years of professional experience

Work History

Banquet Server

Artico Hotel Banquet
08.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Delivery Rider

Foodpanda
01.2020 - 07.2021
  • Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
  • Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
  • Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
  • Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
  • Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
  • Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
  • Assisted in training new delivery riders by sharing best practices and offering support when needed.
  • Streamlined order processing by verifying details with dispatchers before initiating deliveries.

Server

Le Noir Cafe Bar
06.2010 - 12.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.

Section Commander

National Service
07.2008 - 05.2010
  • Streamlined communication processes for improved situational awareness and decisionmaking.
  • Continuously sought professional development opportunities for both self-improvement as well as enhancing the overall effectiveness of the section.
  • Delegated tasks effectively to optimize individual strengths within the team environment.
  • Oversaw budget management, allocating resources efficiently to support mission requirements.
  • Mentored junior personnel, fostering their growth as leaders within the organization.
  • Implemented risk management strategies that mitigated potential hazards during field exercises and deployments.
  • Established effective relationships with subordinates, peers, and superiors through clear communication and collaboration.
  • Utilized conflict resolution skills to address interpersonal issues among team members effectively.
  • Led a diverse team in various high-stress situations, maintaining discipline and focus on achieving objectives.
  • Enhanced team performance by developing and implementing comprehensive training programs.
  • Reduced safety incidents by enforcing strict adherence to safety procedures and guidelines.
  • Fostered an inclusive work environment by promoting diversity initiatives within the section.
  • Assisted higher command with strategic planning efforts, contributing valuable insight from a Section Commander perspective.
  • Coordinated logistics support for section activities, ensuring adequate supplies were available for successful missions.
  • Conducted regular inspections of equipment and facilities to maintain operational readiness.
  • Managed daily operations in the section, ensuring timely completion of tasks and assignments.
  • Evaluated subordinate performance, providing constructive feedback for improvement opportunities.
  • Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
  • Monitored production targets to meet company and customer demands.
  • Oversaw projects, equipment and manpower needs to properly allocate resources and training.

Education

Diploma - Electrical Engineering

Ngee Ann Polytechnic
Singapore
09.2008

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Food service
  • Customer service focus
  • Adaptive problem solving
  • Punctual and reliable
  • Flexible schedule
  • Physical coordination
  • Clear communication
  • Safe food handling
  • Event setup
  • Hospitality service expertise
  • Food handling
  • Service prioritization
  • Arranging banquet hall
  • Menu memorization
  • Proper food handling
  • Relationship building
  • Performance improvement
  • Running orders
  • Food safety
  • Order accuracy
  • Team collaboration
  • Dining area maintenance
  • Food running
  • FLUENT IN LANGUAGE
  • Proper equipment storage
  • Efficient serving
  • Silverware polishing
  • Table arrangements
  • Buffet management
  • Ordering procedures
  • Banquet equipment operation
  • Guest relations
  • Beverage preparation
  • Issue resolution
  • High volume dining
  • Menu explanation
  • Guest relations management
  • Wine service
  • Front-of-house display creation
  • Weddings background
  • Guest needs analysis
  • Food and beverage pairings
  • Quality control
  • Menu presentation
  • Special dietary accommodations
  • Quality assurance
  • Supply management
  • Sales techniques
  • Impression management
  • Banquet coordination
  • Daily specials memorization
  • Customer order management
  • Language fluency
  • Floral arrangements
  • Speech recognition
  • Wine recommendations
  • Wine pairings
  • Food inspection
  • Regulatory compliance
  • Problem-solving
  • Positive attitude
  • Attention to detail
  • Multitasking and organization
  • Cleaning and sanitizing
  • Decision-making
  • Task prioritization
  • Food presentation
  • Conflict resolution
  • Table setting
  • Stress management
  • Upselling techniques
  • Event coordination
  • Beverage service
  • Wine pairing
  • Banquet hall set up
  • Server training
  • Plate carrying techniques
  • Price memorization
  • Special dietary requirements

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Elementary (A2)
Japanese
Upper intermediate (B2)

Timeline

Banquet Server

Artico Hotel Banquet
08.2021 - Current

Delivery Rider

Foodpanda
01.2020 - 07.2021

Server

Le Noir Cafe Bar
06.2010 - 12.2019

Section Commander

National Service
07.2008 - 05.2010

Diploma - Electrical Engineering

Ngee Ann Polytechnic

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Max Lum Yin Meng