RYAN JOHN AMIL
Software Delivery Manager
Summary
Experienced and results-oriented Software Delivery Manager with a proven track record in overseeing operational activities, managing Product Development teams, and ensuring the successful delivery of high-quality projects. Adept at guiding teams through Agile methodologies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
Work History
Country Head and Software Delivery Manager
EnglishCentral, Inc (Google Ventures)
10.2014 - Current
- Responsible for overseeing and managing all operational activities in the country. This includes managing Product Development teams, ensuring smooth delivery of projects and maintaining strong relationships with clients.
- Successfully led multiple projects from planning to completion, ensuring timely delivery with high-quality standards.
- Took on the role of Scrum Master, overseeing Sprint Planning, Daily Stand-ups, Sprint Reviews and Sprint Retrospectives.
Head of Quality Assurance and Customer Support
EnglishCentral, Inc (Google Ventures)
12.2011 - Current
- Responsible for ensuring the quality of Web and Mobile applications and providing excellent customer support.
- Implemented quality assurance and customer support processes and procedures, resulting in improved product quality.
- Managed QA Automation efforts with Selenium and Microsoft Playwright.
- Managed customer support KPIs and SLAs to meet industry standards.
Test Manager | UAT Manager
American International Group, Inc (AIG)
12.2010 - 08.2011
- Supervised QA and Business Analyst teams on test activities during System and Integration Test Phase.
- Led User Acceptance Testing (UAT) efforts with a globally distributed team.
QA Manager
Navitaire | Accenture
05.2004 - 12.2010
- Directed the QA team in testing activities for web applications (Airline Reservation, Payment and Airport Systems).
- Implemented QA best practices.
- Conducted training sessions to enhance the skills of the QA team members.
- Developed test plans and test cases and conducted comprehensive testing on various product releases.
- Set up and configured test environments.
Education
BS Computer Science
Jun 2000 - 03.2004
High School
06.1996 - 03.2000
Class Valedictorian
Skills
Project Management
Quality Assurance
People Management
Agile / Scrum
Customer Support
Certification
Foundations of Project Management by Google
Timeline
Country Head and Software Delivery Manager - EnglishCentral, Inc (Google Ventures)
10.2014 - Current
Head of Quality Assurance and Customer Support - EnglishCentral, Inc (Google Ventures)
12.2011 - Current
Test Manager | UAT Manager - American International Group, Inc (AIG)
12.2010 - 08.2011
QA Manager - Navitaire | Accenture
05.2004 - 12.2010
St. Francis School - , High School
06.1996 - 03.2000
University of The Philippines - , BS Computer Science
Jun 2000 - 03.2004