Wahyu Fajar Pratama
LSS YB, ITIL, PMP.
Jakarta Selatan
Summary
Leading service delivery and project management has been at the core of mission, dedicated to optimizing "Transition & Transformation" methodologies and fostering service growth. Team's innovation in service delivery governance has enabled us to meet and surpass the KPIs and metrics critical to Company success.
My expertise in Project Management, and Service Delivery complements PMP and ITIL v.4 certification, equipping me with the skills to provide valuable feedback and strategic advice to business units. Aligning team members' goals with company priorities, I contribute to a culture of continuous improvement, ensuring Company remains at the forefront of service excellence.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Service Delivery & Project Manager Country Lead
Hewlett-Packard Inc
9 2019 - Current
- Led project management by developing and managing a team of high-performing Transition managers
- Engaged with business stakeholders to enable services growth for supported markets
- Analyzed opportunities and provided constructive feedback to Business & Pursuit teams
- Continuously developed 'Transition & Transformation' methodologies to exceed business/customer expectations
- Established governance to drive and report identified KPIs and metrics to business stakeholders
- Aligned individual team members' professional goals with HP business priorities
- Ensured overall business success of services, solutions, and Portfolio
- Collaborated with cross-functional teams to implement process improvements within services route to market, delivery, business operations
- Managed talent with recruitment, performance management, coaching, and career development
- Took ownership of Service Delivery by managing overall business success of services and Solutions
- Monitored performance of product and service business metrics
- Hired, mentored, supervised, and ensured performance of team members
- Provided best in class service support structure to meet customer needs
- Communicated effectively with high levels of verbal and written documentation to clients
- Identified and developed new opportunities within current projects
- Supported qualification and assessment of large and complex opportunities
- Fostered relationships with Product Business Groups, Alliance partners
- Addressed functional team issues and resolutions as focal point
- Managed client relationships and provided performance review input for team development
National Software Specialist Team Leader
PT Astra Graphia, Tbk
07.2019 - 08.2019
- Leading Pre-Sales Team and NSS for Nationwide Branch
National Software Specialist / Pre-Sales Analyst
PT. Astra Graphia, Tbk.
02.2013 - 06.2019
- Support 2nd level support for Software Product
- Expert in Document Management System
- Analyze & Designing solution for customer business requirement
- Managing relationship with Principal Expert Team
- Give advice & consultation for Branch System Analyst Nationwide area
- Involving for many nationwide Software Project
Conduct Software Technical Training for Branch System Analyst - Conduct Office Solution Training for System Engineer
Post Sales Support Sp. for Software trouble - Jakarta Area - Support for Software critical problem
Promote for Remote Support Solution for faster handling.
Branch System Analyst
PT. Astra Graphia, Tbk.
05.2012 - 02.2013
- Pre - Sales Technical Support for Software Solution
- Software & Solution Implementor for Customer Business
- Managing Customer Relationship to achive high CS Level
- Post - Sales Software Area at Branch Area
Technical Specialist
PT. Artha Mitra Interdata
12.2011 - 04.2012
Education
Bachelor of Engineering - Information Technology
Telkom University
Bandung 07.2007 - 11.2011
Skills
Project Management
Project Planning
Business Analysis
Service Level Agreement Management
Client Relationship Management
Incident Management
ITIL Framework
Personal Information
Date of Birth: 04/02/89
Certification
PMP - Project Management Professional
https://www.linkedin.com/in/wfajarpratama/
Timeline
PMP - Project Management Professional
10-2024
ITIL ver.4 Foundation
10-2023
Agile Scrum Master
08-2023
Lean Six Sigma Yellow Belt
11-2021
National Software Specialist Team Leader
PT Astra Graphia, Tbk
07.2019 - 08.2019
National Software Specialist / Pre-Sales Analyst
PT. Astra Graphia, Tbk.
02.2013 - 06.2019
Branch System Analyst
PT. Astra Graphia, Tbk.
05.2012 - 02.2013
Technical Specialist
PT. Artha Mitra Interdata
12.2011 - 04.2012
Bachelor of Engineering - Information Technology
Telkom University
07.2007 - 11.2011
Service Delivery & Project Manager Country Lead
Hewlett-Packard Inc
9 2019 - Current
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