Rossalimah Rossali
Hong Ye Group
17
years of professional experience
Dynamic Cleaning Supervisor with a proven track record at Hong Ye Group, excelling in health and safety compliance and client relations. Achieved significant cost reductions through effective supply coordination and waste management. Renowned for fostering teamwork and enhancing service quality, consistently exceeding client expectations while mentoring staff for optimal performance.
Work History
Cleaning Supervisor
1 Year 1 Month- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
Customer Service Cashier
4 Months- Supervised daily cleaning operations to ensure adherence to company standards.
- Trained and mentored team members on best cleaning practices and safety protocols.
- Conducted regular inspections to maintain cleanliness and address any issues promptly.
- Developed schedules for cleaning staff to optimize workflow and coverage.
- Implemented inventory management for cleaning supplies, ensuring availability at all times.
- Coordinated with other departments to align cleaning efforts with operational needs.
- Analyzed feedback from staff and clients to improve service quality and efficiency.
- Established performance benchmarks for staff, fostering accountability and continuous improvement.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
Customer Service Representative
1 Year- Educated customers on product features and promotions, driving informed purchasing decisions.
- Adapted quickly to changing situations, continuously improving personal performance and service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Rope Access Technician
2 Years 5 Months- Conducted inspections of rigging and equipment to ensure compliance with safety standards.
- Executed rope access techniques for various maintenance and inspection tasks across multiple sites.
- Assisted in training new technicians on safety protocols and operational procedures.
- Collaborated with team members to troubleshoot issues during high-altitude operations.
- Maintained equipment by performing regular checks and necessary repairs to enhance performance reliability.
- Implemented safety measures that reduced risk during complex access projects in challenging environments.
- Streamlined workflows for routine inspections, improving overall operational efficiency across assignments.
- Developed training materials to enhance staff understanding of advanced rope access techniques and safety regulations.
- Minimized risks associated with working at heights, implementing appropriate safety protocols and procedures.
- Enhanced team efficiency by providing training and guidance on rope access techniques.
- Delivered consistent results under pressure while working in challenging environments such as confined spaces or extreme weather conditions.
- Ensured compliance with industry standards by adhering to applicable regulations during all tasks performed.
Customer Service Representative
6 Months- Assisted customers with inquiries, providing prompt and courteous service to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring a positive experience and maintaining brand loyalty.
- Utilized point-of-sale systems for processing transactions, managing cash handling accurately.
- Collaborated with team members to streamline communication and improve operational efficiency.
- Maintained accurate records of customer interactions, contributing to data-driven decision-making processes.
- Supported training initiatives for new staff, fostering a collaborative learning environment within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Telephone Operator
1 Year 2 Months- Operated multi-line phone system to manage incoming calls efficiently.
- Assisted guests with inquiries, providing accurate information and support.
- Coordinated communication between departments to streamline operations.
- Maintained detailed call logs for effective tracking and reporting.
- Trained new staff on telephone protocols and customer service standards.
- Implemented strategies to improve call response times and service quality.
- Collaborated with management to develop improved communication processes.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Skills
Health and safety
Invoicing
Chemical handling
Client relations
Scheduling and planning
Supply coordination
Workload prioritization
Waste management
Task delegation
Quality assurance
Job tracking
Schedule management
Recruitment and hiring
Customer relations
Problem resolution
Relationship building
Call center experience
Complaint handling
Timeline
Cleaning Supervisor
Hong Ye Group
01.2025 - 02.2026Read More
Customer Service Cashier
Gallop
11.2014 - 03.2015Read More
Customer Service Representative
Dr Who Waterworks
10.2013 - 10.2014Read More
Rope Access Technician
Iss
05.2011 - 10.2013Read More
Customer Service Representative
Isetan
11.2010 - 05.2011Read More
Telephone Operator
GMP
08.2009 - 10.2010Read More