Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Personal Information
References
Hobbies and Interests
Additional Information
Timeline
Generic

Muhammad Hakim Jamal

Singapore

Summary

I believe that it is time for a change in my career after being in the same industry for a long time and sincerely interested in transitioning to a more challenging role. I am a determined individual who is able to work independently and as a team player. I have strong communication skills. I work extremely well with all hierarchy within my organization. My strengths are being proactive, responsible, and well organized. I have a committed personality who strives to contribute towards the corporate objectives and common goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cleaning Supervisor

Chye Thiam Maintenance
09.2019 - Current
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Completed schedules, shift reports, and other business documentation.
  • Educated staff on environmentally friendly practices, incorporating sustainable methods into daily operations where possible.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
  • Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
  • Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
  • Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
  • Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
  • Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
  • Assisted in the hiring process by interviewing potential candidates, selecting top performers who met company standards.
  • Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
  • Coordinated, directed and monitored cleaning staff in [Type] and [Type] duties by use of manual and electrically powered tools and equipment.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Increased employee performance through effective supervision and training.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Evaluated employee performance and developed improvement plans.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Monitored staff performance and provided feedback to drive productivity.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Security Officer

Apro
11.2015 - 08.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Production Technician

National Oilwell Pte Ltd.
12.2010 - 09.2015
  • Inspect for leaks or unusual conditions in piping tubes; takes corrective action - Handling the water jet equipment to remove excess damaged rubber prior to the next step - Checking blasting equipment to ensure the rough inner surface of the tube before spray painting procedure begins - Heating up the core of the tube for the auto clave process hence tube will be ready for the next phase - Handling machinery to inject rubber to the inner part of the tube - Follow up with the second phase of the process - hardening the rubber thus new rubber will stick to the tube - Make adjustments to automatic and manual controls - Handling of overhead crane to move the pipe - Maintaining Safety and Environmental aspect at all times during the job - Enter daily volumes, down time and injection information into a computer database

Delivery Assistant

Fisher & Paykel
10.2010 - 11.2010
  • Delivering household items - Calling up customers to confirm orders

Regimental Policeman

SAFTI Military Institute
09.2010 - 09.2010
  • Guardhouse commander - Ensuring safety of the house - Checking on entrance of all individuals

Education

NITEC in Automotive & Heavy Vehicle -

Institute of Technical Education (Yishun Campus)
01.2007

G.C.E 'N' Level -

Westwood Secondary School
01.2005

Skills

  • Health and safety
  • Invoicing
  • Chemical Handling
  • Client Relations
  • Scheduling and Planning
  • Workload prioritization
  • Task Delegation
  • Supply Coordination
  • Schedule Management
  • Recruitment and hiring
  • Quality Assurance
  • Job Tracking
  • Cleaning techniques
  • Cleaning and sanitation
  • Health and safety compliance
  • Performance Improvements
  • Task assignment
  • Ordering cleaning supplies
  • Staff Training and Development
  • Quality improvements
  • Customer Relationship Management
  • Training and mentoring
  • Regulatory Compliance
  • Quality Assurance Controls
  • Performance Evaluation
  • Staff evaluations
  • Employee evaluations
  • Document Control
  • Work Inspection
  • Safety Protocols
  • Team Coordination
  • Problem-Solving
  • Safety Equipment
  • Microsoft Office
  • Clear Communication
  • Team Guidance and Motivation
  • Complaints Handling
  • Facility Inspection
  • Staff Training
  • Policy Enforcement
  • Employee Work Scheduling
  • Facilities Inspection
  • Quality Assessment
  • Staff Forecasting
  • Stock Planning
  • Inventory Monitoring
  • Decision-Making
  • Presentation Skills
  • Desktop Computers
  • Report Preparation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.

Certification

  • Certificate in Forklifting
  • MS Office (Word & Excel)
  • Class 2b & 2a

Languages

English (Spoken & Written)
Malay (Spoken & Written)

Personal Information

  • Date of Birth: 11/18/89
  • Nationality: Singaporean

References

Available on request

Hobbies and Interests

  • Running
  • Paintball
  • Soccer
  • Bowling
  • Gaming

Additional Information

When i start in August 2019 cleaning industry , i don't know anything about the job .. Started work at Nee Ann Polytechnic as a floater ..Roughly around 6 months i been promoted as a team leader .. Been promoted again to as a Supervisor in another roughly 6 to 8 months .. After Nee Ann Polytechnic contract ended , i been transfer to Pathlight Campus 2 Supervisor in September 2021. Learn alot of things at Pathlight Campus 2 as the environment is different .. i handle client,complains,staff ,p aper documentation ..When around 2024 January, i am assign to overall see Pathlight Campus 2 and Pathlight Campus 1.. Been a challenging for me at first but its a learning process .. I would to upgrade and take up challanges if the opportunity arise .. Thank yuo..

Timeline

Cleaning Supervisor

Chye Thiam Maintenance
09.2019 - Current

Security Officer

Apro
11.2015 - 08.2019

Production Technician

National Oilwell Pte Ltd.
12.2010 - 09.2015

Delivery Assistant

Fisher & Paykel
10.2010 - 11.2010

Regimental Policeman

SAFTI Military Institute
09.2010 - 09.2010

NITEC in Automotive & Heavy Vehicle -

Institute of Technical Education (Yishun Campus)

G.C.E 'N' Level -

Westwood Secondary School

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Muhammad Hakim Jamal