ROMMEL Y. SAGUM
Singapore
Summary
Operations professional with a proven track record of optimizing processes and ensuring efficient workflow. Skilled in system analysis, troubleshooting, and implementing solutions to enhance productivity. Recognized for fostering team collaboration and seamlessly adapting to changing needs. Strong problem-solving abilities, a thirst for learning, and excellent communication skills. Ready to contribute to team success and achieve positive results. Eager to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operation Engineer
Millennium Management LLC
05.2023 - Current
- Accomplishment: Employee of the Month Aug 2023
- First line of defense and first response against Infrastructure disruptions and failures
- The main goal is to react quickly, efficiently and effectively in order to maximize uptime of systems and minimize trading downtime
- I work on resolving infrastructure issues and fulfilling service requests across the following platforms: Compute (Unix, and Windows), Monitoring, Database, Storage, and Networking while also managing infrastructure and trading outages that can potentially impact the business
- Eyes on glass continuous monitoring of our technology estate to either anticipate or identify technology issues
- Troubleshoot and remediate issues within Millennium's IT infrastructure
- Fulfill adhoc and scheduled operational requests
- Collaborate with local and global teams to continuously share knowledge of the health of the production environment
- Write and maintain detailed runbooks with specifications for alert escalation and other processes
- Infrastructure and Trading Incident Management
- Drive support teams to address and resolve incidents
- Coordinate responses to outages, communicate to stakeholders, and manage incident bridges / calls
- Ensure all incidents are accurately documented within our ITSM toolsets
- Identify and look at ways of improving current processes or increasing service quality
- Constantly review and evaluate methods of working to look for efficiencies and ways to improve workflow
- Maintained technical fluency in required equipment and networking hardware for assigned jobs and facilities.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
L1 Support Analyst
Pico Quantitative Trading
11.2017 - 02.2023
- Accomplishment: Pioneer and Trained newly hired employee
- Responsible for performing day to day Level 1 Service Operations activities, supervising and managing a high-performance team in a fast-pace and high growth organization in APAC to ensure Level 1 Service Operations OLA and committed SLA are delivered, managing incidents with regular updates to clients until resolution.
- Act as Level 1 point of contact to manage incident and client escalation liaising closely with clients, providers and vendors fostering relationship to resolve all issues and achieve tremendous success.
- Other duties include reporting to senior leaders, supporting managers with resource deployment, setting goals, monitoring service restoration, and ensuring timely issue resolution. The role emphasizes delivering high-quality service, fostering team communication, and maintaining strong client relationships. Additionally, the role involves tracking performance metrics and managing client communications.· Lead service restoration processes for critical incidents across multiple business and technology areas.
Senior Engineer
Systems on Silicon Manufacturing Co Pte Ltd
08.2016 - 11.2017
- Accomplishment: Recipient of Recognition Award for the Month of Jan 2017 - Taking Initiative
- Managed and supported mid-range servers and SAN disk storage systems, ensuring the daily operation of Linux-based servers (Red Hat, Suse, Debian), HP-UX, and Solaris.
- Additional tasks involve performing maintenance, deploying patches, tuning system performance, troubleshooting issues, and participating in regular Disaster Recovery (DR) exercises.
- The role also includes diagnosing hardware/software failures, documenting system malfunctions, and updating disaster recovery documentation.
TOCC Engineer II
Chicago Mercantile Exchange
01.2015 - 07.2016
- Accomplishment: Trained TOCC Bangalore in relation to their operational transition requirement
- Monitors global IT platform environments (Production, Certification, New Release, and Disaster Recovery) within the Clearing and Trading business units.
- The role requires understanding escalation protocols, documenting incidents, and enhancing recovery procedures. It includes providing 24x7 emergency production support, managing bridge calls for incident resolution, and collaborating with global teams. The technology environment includes Linux, UC4 job scheduling, BMC, BPPM monitoring, Remedy, and Splunk, with responsibilities such as coordinating hardware fixes and process improvements.
Operations Engineer
Welcome Real-Time
07.2011 - 12.2014
- Accomplishment: Pioneer and involved in first Hosting Project of WRT - Alphabank Greece from setup, development and production launching as well as migration to the latest version ABK3 to ABK5
- This role focuses on the daily operations and monitoring of infrastructure, ensuring system availability and managing storage.
- The role involves offering Level-1 support for users, monitoring software applications, troubleshooting batch job processing issues, and performing system housekeeping.
IT Specialist
Commerzbank Aktiengesellschaft
06.2007 - 07.2011
- Accomplishment: Pioneer and involved in setting up the Data Centre in Singapore and developed Operations Manual
- Operating and maintaining VMS, UNIX, and Windows platforms. Key duties included supervising the control console, responding to operating and Tivoli error messages, and performing routine tasks such as tape backups, virus checking, software upgrades, and basic maintenance.
Data Center Specialist
Opus IT - IBM Global Services
06.2006 - 06.2007
- Operating and maintaining AS400, SAP, and Windows platforms. Key responsibilities included collaborating with operations, application, and business teams to address operational issues, monitoring processes based on production schedules, and ensuring that job processing and system availability met quality standards.
Senior System Operator
Bank Albilad
09.2005 - 03.2006
- Accomplishment: Pioneer and trained the locals employees in relation to their operational transition requirement and developed all the documents for Operations
- Operating computer consoles such as TADAWUL Systems, ATM Bridge, TCServer, SMA EFT Systems, and Tandem on UNIX and Windows platforms. Key responsibilities included monitoring equipment conditions, performing regular maintenance on computing systems, and managing an automated backup system.
Senior System Operator
SMART Telecommunications
11.2002 - 09.2005
- Monitors and managed a heterogeneous IT environment, including applications on Windows, UNIX, and Linux platforms, using the HP OpenView console. Key responsibilities included overseeing scheduled jobs such as daily batch processing, generating finance reports, and downloading INET files from MasterCard.
System Operator
DIGITEL-Digital Telecommunications
06.2001 - 11.2002
- Handled HP OpenView to monitor IT infrastructure and critical services, ensuring quick and efficient responses to events to minimize downtime and improve IT efficiency. Key tasks included performing ICMS (Integrated Customer Management System) production jobs based on daily schedules on an IBM AS/400 650 series machine.
Education
Bachelor of Science - Computer Science Major in Systems Software Engineer
East Asia College of Information Technology
10.2000
Skills
- Operations Management
- System Troubleshooting
- Troubleshooting
- Continuous Improvement
- User Support
- Technical Analysis
- System Testing
- IT Infrastructure
- Technical Support
- Technical Writing
- Incident Management
- Root Cause Analysis
- Reporting and Analytics
Technical Exposure
Unix Solaris, HP-UX, Linux, Windows, Cisco, Tivoli, NetBackup, Comvault, EMC Legato, JBASE, ORACLE, Sybase, SQL, UC4, Big Panda, OpenNMS Network System, HP Openview, Tivoli Monitoring, Splunk Enterprise, SolarWind, Orion, BMC, Service Now, Peregrine, Service Center, Remedy, Salesforce, Service User Administration (SUA), Enterprise Control Station (ECS), Message Service Platform (MSP), Delivery Platform 5 (DP5), Egate, MPower, Weblogic, Financial System (CA/SA), Switchware, Base24 (tandem) Operator's function, XLS Bonus Applications, BPPM, Trading Platform, SAP application, CMEDirect, ControlM, UC4, Splunk Enterprise, Cisco,Opsram,BigPanda
Certification
- 11/01/12, NTUC Learning Hub Pte Ltd, Singapore, Oracle Database 11G Administrator certified associate
- 10/01/09, Hewlett-Packard, Singapore, Certified ITIL V3 Foundation for IT Service Management
- 03/01/09, Sun Microsystem, Singapore, SA-200-S10 System Administration for the Solaris 10 OS Part 1
- 06/01/96 - 10/01/00, East Asia College of Information Technology, Manila, Philippines, Bachelor of Science in Computer Science Major in Systems Software Engineer, Semi-Scholar
Timeline
Operation Engineer
Millennium Management LLC
05.2023 - Current
L1 Support Analyst
Pico Quantitative Trading
11.2017 - 02.2023
Senior Engineer
Systems on Silicon Manufacturing Co Pte Ltd
08.2016 - 11.2017
TOCC Engineer II
Chicago Mercantile Exchange
01.2015 - 07.2016
Operations Engineer
Welcome Real-Time
07.2011 - 12.2014
IT Specialist
Commerzbank Aktiengesellschaft
06.2007 - 07.2011
Data Center Specialist
Opus IT - IBM Global Services
06.2006 - 06.2007
Senior System Operator
Bank Albilad
09.2005 - 03.2006
Senior System Operator
SMART Telecommunications
11.2002 - 09.2005
System Operator
DIGITEL-Digital Telecommunications
06.2001 - 11.2002
- 11/01/12, NTUC Learning Hub Pte Ltd, Singapore, Oracle Database 11G Administrator certified associate
- 10/01/09, Hewlett-Packard, Singapore, Certified ITIL V3 Foundation for IT Service Management
- 03/01/09, Sun Microsystem, Singapore, SA-200-S10 System Administration for the Solaris 10 OS Part 1
- 06/01/96 - 10/01/00, East Asia College of Information Technology, Manila, Philippines, Bachelor of Science in Computer Science Major in Systems Software Engineer, Semi-Scholar
Bachelor of Science - Computer Science Major in Systems Software Engineer
East Asia College of Information Technology
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