ROHANA JAMAL
Summary
Dedicated professional skilled at managing high-pressure environments and prioritizing customer needs. Proficient in overseeing operational processes and enthusiastic about tackling new challenges to drive organizational growth. Passionate about delivering exceptional service and seeking opportunities to make a meaningful impact on company objectives. Eager to leverage expertise in operations management to support business excellence.
Overview
28
28
years of professional experience
Work History
Outlet Manager
YOLE Singapore
12.2023 - Current
- Oversee the day-to-day operations of the outlet
- Ensure high levels of customer satisfaction
- Handle cash flow, sales report, and financial records
- Minimise waste and reduce costs
- Delivered engaging products and business presentations to potential customers and distributors
- Developed presentation materials and adapted content for different audiences.
- Motivated and coached distributors to improve sales performance
Restaurant Manager
FATBURGER
01.2019 - 10.2023
- Ensure smooth service flow and efficient operations
- Recruit, train and supervise staff
- Handle customer inquiries, complaints and special requests
- Control cost and manage the outlet's budget
Presenter / Sales Trainer
K-LINK International
01.2014 - 09.2018
- Managed time efficiently during presentations to cover all essential points while maintaining audience interest and avoiding information overload.
- Contributed subject matter expertise as a panelist or guest speaker at conferences or events related to my field.
- Conducted thorough research on presentation topics, ensuring accuracy and relevance of information shared with audiences.
- Received consistently positive feedback from both event organizers and attendees regarding presentation content, delivery style, and overall impact.
Wedding Planner Vsion Wedding
Business Owner
01.2005 - 12.2013
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Managed event timeline by effectively liaising with vendors to ensure smooth execution.
Insurance Sales Agent
Prudential
01.1998 - 12.2004
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Education
Diploma - Diploma in Service Excellence
Kaplan Professional Singapore
01.2019
Certificate - Certificate In Life Insurance
Singapore College of Insurance Limited
01.1995
ITE - Certificate - Certificate In Office Skills
Secretariat Specialist Training Centre
01.1994
GCE 'O' Levels - 4 credits
01.1992
Skills
- Leadership
- Interpersonal skills
- Excellence Customer Service
- Presentation
- Multi-tasking
- Computer skills (words/excel)
- Cashiering
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Outlet Manager
YOLE Singapore
12.2023 - Current
Restaurant Manager
FATBURGER
01.2019 - 10.2023
Presenter / Sales Trainer
K-LINK International
01.2014 - 09.2018
Wedding Planner Vsion Wedding
Business Owner
01.2005 - 12.2013
Insurance Sales Agent
Prudential
01.1998 - 12.2004
GCE 'O' Levels - 4 credits
Diploma - Diploma in Service Excellence
Kaplan Professional Singapore
Certificate - Certificate In Life Insurance
Singapore College of Insurance Limited
ITE - Certificate - Certificate In Office Skills
Secretariat Specialist Training Centre