Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Joseph

Rebecca Joseph

Johor Bharu

Summary

Proven in delivering exceptional customer service and resolving conflicts with empathy, I excelled at Ground Crew Jetstar Airlines by mastering airline policies and cultural awareness. My adeptness in baggage handling and maintaining professionalism under pressure has consistently enhanced customer loyalty and operational efficiency.

Overview

6
6
years of professional experience

Work History

Airline Customer Service Agent

Ground Crew Jetstar Airlines
03.2021 - 12.2023
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.

Customer Service Representative

IGT Solution SND BHD
08.2017 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Spm

SMK Sungai Kapar Indah
SMK Sungai Kapar Indah

Skills

  • Customer Relations
  • Cultural Awareness
  • Baggage handling
  • Airline Policies

Timeline

Airline Customer Service Agent

Ground Crew Jetstar Airlines
03.2021 - 12.2023

Customer Service Representative

IGT Solution SND BHD
08.2017 - 11.2020

Spm

SMK Sungai Kapar Indah

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Rebecca Joseph