AKHISH LENISHKUMAR
BIRD FLIGHT SERVICE
Ernakulam district
1
Certification
2
years of professional experience
Results-driven professional in aviation with expertise in customer experience and travel services. Focused on delivering innovative solutions that enhance service delivery and drive organizational growth. Committed to leveraging skills to achieve success in the travel service industry.
Work History
Airline Customer Service Agent
7 Months- Facilitated smooth check-in experiences for passengers through self-service options and assistance. Streamlined boarding pass issuance by accurately verifying travel documents.
- Achieved seamless passenger flow by directing travelers to departure gates. Confirmed boarding passes at the gate to expedite entry. Enhanced the boarding process to minimize delays.
- Provided real-time updates on flight status, effectively managing passenger expectations during delays and gate changes.
- Resolved customer complaints regarding lost baggage, missed connections, and travel issues to provide a seamless travel experience.
- Clarified luggage restrictions to enhance customer satisfaction and compliance. Optimized information delivery on baggage weight and excess fees, minimizing misunderstandings. Improved customer experience through effective management of baggage weight regulations.
- Ensured safety and comfort of unaccompanied children and passengers needing special assistance during their airport experience. for unaccompanied children and passengers needing special assistance, ensuring they received necessary support.
- Coordinated communication between passengers, airline personnel, and airport staff to enhance overall travel experience.
- Conducted regular audits and training sessions to maintain compliance with airline regulations and procedures.
Customer Service Host
1 Year 1 Month- Achieved seamless passenger check-in by verifying essential travel documents. Enhanced customer experience through proactive assistance with special requirements. Streamlined boarding process by executing timely announcements and prioritizing customer needs.
- Achieved seamless flight operations for Kuwait Airways through effective management. Delivered superior coordination of flight schedules and passenger services, resulting in improved customer satisfaction. Elevated customer service quality by implementing best practices in team operations.
- Streamlined inquiry management and complaint resolution by coordinating efforts with customer service staff.
- Analyzed customer service complaints and implemented targeted solutions to enhance service quality.
- Achieved increased team efficiency through comprehensive training on Altea, Amadeus, and Galileo DCS systems. Enhanced user satisfaction by improving support for DCS system inquiries. Delivered streamlined training programs that increased operational knowledge of DCS systems.
- Analyzed and articulated the essential functions and obligations of aircraft staff within aviation operations.
- Developed and refined protocols for managing crew during departure and arrival processes, ensuring compliance with industry standards.
Customer Relation Executive
8 Months- Achieved high customer satisfaction by proactively addressing needs and resolving complaints. Delivered effective solutions that improved customer relationships and trust. Enhanced service delivery by streamlining complaint resolution processes.
- Streamlined helpdesk response for departure and arrival inquiries through effective communication, promptly addressing customer inquiries and enhancing service quality. Managed helpdesk calls related to travel schedules to improve overall customer support experience.
- Guided passengers to correct check-in counters, directly contributing to improved customer satisfaction.
- Coordinated wheelchair and unaccompanied minor assistance, ensuring safe and comfortable travel for all passengers and enhancing overall service delivery.
Education
High School
- [68%] GPA
Diploma - Aviation, Travel & Hospitality Management
- [71%] GPA
- Recipient of [Travelport Basic GALILEO], [2019]
Higher Secondary
- [53%] GPA
Diploma - Aviation And Travel Operations
Skills
Baggage handling
Customer service orientation
Customer relations
Customer interaction
Problem resolution
Dispute resolution
Task prioritization
Cross-functional teamwork
Cultural awareness
Certification
Travelport Basic GALILEO
Languages
English
Hindi
Malayalam
Specialization
- Customer Experience
- Fast Paced Customer Focus
Timeline
Airline Customer Service Agent
BIRD FLIGHT SERVICE
01.2025 - 08.2025Read More
Customer Service Host
BIRD FLIGHT SERVICE
12.2023 - 01.2025Read More
Customer Relation Executive
BIRD FLIGHT SERVICE
04.2023 - 12.2023Read More
Vidyadhiraja Vidyabhavan Senior Secondary School Angamaly,
High School
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Avcom Academy
Diploma from Aviation, Travel & Hospitality Management
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National Institute of Open Schooling
Higher Secondary
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SISH Institute
Diploma from Aviation And Travel Operations
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