Ramesh Srinivasan

• Lead Payments & Cash operations across 12 APAC territories, including Australia
• Set the strategic direction and standards for APAC payments, controls, and operational risk
• Sponsor enterprise initiatives in automation, straight-through processing, and customer experience
• Oversee global capability centers in India and Manila
• Own cluster budget and accountable for delivering annual cost targets
• Oversee sanctions filtering for all APAC SWIFT messages

• Built a new global capability center in Manila from inception, serving as a resiliency hub for India Solutions
• End-to-end accountability: entity registration, infrastructure, hiring, and operational launch
• Reported directly to CIB ITO senior leadership in Paris

Led Global Payments & Cash, Credit Operations, and Trade Finance
Owned Wealth Operations covering security services, client management, and remittances
Managed teams across Chennai and Mumbai hubs

• Led cash management and lending operations for 17 countries across APAC and the Middle East
• Drove key remediation programs covering payment transparency and hub resiliency

• Managed SME lending underwriting and fulfillment for Australia
• Approved judgmental CADs up to USD 1M
• Drove automation, simplification, and commercialization across the value chain

• Led a 500+ FTE operation servicing 31 countries across Institutional, Commercial, Business Banking, and Retail segments
• Functional head of Customer & Channel Onboarding across Manila, Suva, Chengdu, and Bangalore
• Singapore Relationship Leader: Single point of contact across the global hub network

• Led 340+ FTEs across Client Services, Retail, Wealth Australia, and Banking Operations Management
• Built governance and metrics frameworks adopted at group level and used in investor presentations
• Embedded ATOM principles across PCO, Retail, and Wealth operations

• Functional owner of global lending operations across Bangalore and Manila
• Managed stakeholders across Asia, New Zealand, London/US, and Australia
• Earned AOM Level 4 certification for ATOM implementation

• Led a 60-member team managing BAU operations, audits, BCP/COB, and budgeting
• Drove flagship transformation initiatives including "Blue Ocean Strategy"
• Key achievements: authored SWIFT & funds transfer training for Citigroup India; secured COPC and ISO certifications; led FATF implementation; executed Mumbai-to-Chennai migration of Eurodollar investigations; established transaction-based billing

• Managed teams processing end to end of trade finance life cycle (LC and Collections)
• Transitioned North America LC payment processing from Tampa to India.
• Stabilized complex offshoring to BAU.
• Established robust CPI reporting and management presentations.

• Set up sales administration controls and managed pharmaceutical logistics across India