Summary
Overview
Work History
Education
Skills
Certification
Personal Dossier
Personal Dossier
Timeline
Generic
Ramesh Srinivasan

Ramesh Srinivasan

Summary

Senior Banking Operations leader with rich experience covering Trade Finance, Payments & cash investigations, customer onboarding, Lending business, Wealth insurance and retail operations. Experienced in General Management, Financial Process Management & Project Management with well known International Banks. Expertise in enhancing Financial Processes, facilitating the implementation of technology & process reengineering initiatives, reviewing complex Financial Data to facilitate budgeting and cost initiatives. Proven record of handling Transition Management Projects requiring smooth & seamless relocation/bedding down of Business Processes. Significant experience in steering operations projects across various products in corporate Banking. Six Sigma trained and certified, level 4 certified by AOM and PG diploma in design thinking & Innovation. Demonstrated skills in relationship management as well as exceptional communication abilities to cut across the organizational levels and accomplish targets. Trained Triz practitioner to enable out of the box thinking and innovative problem solving.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Head of Payments and cash & Filtering operations APAC

BNPPARIBAS INDIA SOLUTIONS LIMITED
07.2024 - Current
  • This role is based in Singapore and is responsible for Payments and cash operations of 12 territories in APAC (including Australia).
  • The Role also oversees the service provided by the Global capability centers in India and Manila
  • The Mandate includes setting and being the custodian of APAC payment standards and controls.
  • The role requires sponsoring and driving multiple IT and Non-IT initiatives driving automation, straight through processing and customer experience.
  • The role oversees the clusters budget and is responsible for delivering cost target.
  • Apart from this the role has the responsibility of managing operational risk for Cash management function.
  • Oversees sanctions filtering for swift messages generated by all functions in APAC. Centralized in Singapore and India

Head of Manila Platform development Program

BNPPARIBAS INDIA SOLUTIONS LIMITED
10.2023 - 06.2024
  • To Build and develop a Platform/Entity in Manila to serve as a global hub apart from being back up for India solutions on an extreme risk scenario
  • The Role has an end-to-end responsibility on registering an entity with Manila Government, building it and leading the entity post establishment.
  • Role reports to a governing body/senior leadership of CIB ITO in Paris.

Head of Global Banking Operations and Wealth management operations

BNPPARIBAS INDIA SOLUTIONS LIMITED
11.2019 - 09.2023
  • Responsible for Global operations covering Global Payments and Cash operations, Credit Operations and Global Trade finance
  • Also responsible for Wealth management operations covering security services, Client management and Remittances.
  • Teams Located in 2 hubs (Chennai and Mumbai)

Head of Asia Regional Processing Centre

ANZ SSI ltd.
12.2017 - 09.2019
  • Responsible for cash management and loans for 17 APAC and Middle East region.
  • The teams are located in 2 hubs (Mumbai and Chennai).
  • Key responsibility till date includes remediating gaps surrounding Payment transparency guidelines, Hub to hub resiliency etc.

Head of Small Business Origination

ANZ SSI ltd.
12.2016 - 12.2017
  • Manage the underwriting and fulfillment business for SME lending segment.
  • The team services Australia and holds judgmental CADs up to 1 million dollars.
  • The region serviced is Australia.
  • Driving Value stream mapping, Automation & Simplification
  • Driving Commercialization agenda
  • Building and executing a plan that has service, quality, productivity , People and Risk pillar
  • Building more complex CAD and judgment capability in India to enable Small business growth that is core to ANZ strategy.

Head of Payment and cash, head of Sanctions and AML Relationship leader

ANZ GSO ltd.
12.2014 - 10.2016
  • Manage the complex payment and cash business which involves range of functionalities like inward and outward fund transfers, Investigations, customer service (including telephony) client on boarding and channel on boarding. FTE strength of over 500.
  • The team services multiple region (31 countries) and multiple segments (Institutional, business banking, Commercial and retail)
  • Functional ownership of client services business across geographies.
  • One point contact for the Singapore business cutting across all hubs and all domains.
  • The stake holder community involved senior management across Australia, APAC countries, NZ, Bangalore and Singapore.
  • Singapore relationship leader responsibility involves establishing and running a governance frame work across group hub network where there is existing services facing ANZ Singapore. It requires the incumbent to be a one point contact for ANZ SG for all functions and services that form a part of offshore hub network.
  • The key domain responsibilities involved direct accountability of performance of operations and service across Client services, Retail & wealth operations.
  • Acting as a Principal (Operations) senior level stakeholder interface over weekly, monthly, quarterly & annual meetings.
  • Functional head of customer & channel onboarding covering Manila, Suva, Chengdu and Bangalore serving global corporate and institutional customer.
  • Attainments
  • Driving Value stream mapping, Automation & Simplification
  • Driving Commercialization agenda
  • Building and delivering Hub PCO strategy.
  • Building and executing Cash functional plan.
  • Building and delivering to a functional plan covering three hubs across various countries.
  • 10 Automation in one financial year including Robotic point Automation.
  • Functional quality deep dive which results in thematic remediation in quality
  • Region agnostic functionalization in the hub

Head of Client services, Retail and Wealth operations & Relationship leader

ANZ GSO ltd.
07.2012 - 12.2014
  • Manage multiple domains covering Client service functions, Retail operations, Wealth Australia operations, Banking operation Management support function and Singapore relationship leader.
  • The Role involved management of over 340 FTEs covering multiple domains.
  • The stake holder community involved senior management across Australia, APEA countries, NZ, Bangalore and Singapore.
  • Singapore relationship leader responsibility involves establishing and running a governance frame work across group hub network where there is existing services facing ANZ Singapore. It requires the incumbent to be a one point contact for ANZ SG for all functions and services that form a part of offshore hub network.
  • Banking operations management support involves building and implantation of Metrics and performance governance framework for Baking operations covering multiple functions/division like Markets, PCO, Retail, Wealth and Lending operations. It also involves Automation (end user computing) and ATOM governance cutting across multiple business lines. Apart from this it offers Budget & FTE planning support for head of banking operations.
  • The key domain responsibilities involved direct accountability of performance of operations and service across Client services, Retail & wealth operations.
  • Acting as a Principal (Operations) senior level stakeholder interface over weekly, monthly, quarterly & annual meetings.
  • Attainments
  • Embedding ATOM principles across PCO, retail and Wealth operations.
  • Bedding down new traches across all the key business domains
  • Building and establishing and governance framework for Singapore involving all hubs in the group hub network.
  • Conceptualizing, building and implementation of metrics framework that cut across all domains. (daily rolled up and integrated Metrics).
  • Delivering a quality story for the business lines that demonstrates continuous improvement culture.
  • Built strong management bench strength to sustain the business from a long term perspective.
  • The outcome of the Metrics framework was used in investor presentation.
  • Being instrumental in turning around regular process in Singapore by demonstration of hub network Governance and uplift in quality across group hubs.

Global Head lending processing

ANZ SSI ltd.
07.2008 - 07.2012
  • Steering initiatives towards achievement of organizational goals with chief responsibilities pertaining to Strategy Planning, Process Management, Transitions, Project Management, Service Delivery, Client Engagement and Operations.
  • The role involved functional ownership of Lending processing established across Bangalore and Manila.
  • Ensuring a good relationship with stakeholders across various regions and managing an operations outfit with a global footprint covering Asia, New Zealand, London/US & Australia.
  • Acting as a Principal (Operations) senior level stakeholder interface over weekly, monthly, quarterly & annual meetings.
  • Working on new system & process initiatives while forming an operations perspective in order to align processes and controls with the new environment/ platforms and competitive market.
  • Quantify the benefits of various system & process initiatives and work towards executing the initiatives by identifying Project leaders.
  • Setting-up of project teams, getting involved in new migrations, supervising process training for human resources.
  • Targeting speedy development for the team; including hiring, training, goal setting, development, career planning & performance management, etc.
  • Leading several projects on quality improvements, productivity, etc., to achieve maximum proficiency.
  • Accountable for self-assessments on Risk & Controls in the process.
  • Periodic review of volume trends across units with an eye towards optimum utilization of Human assets .
  • Ensuring timely deliverance of productivity benefits envisaged for the quarter/ year and ensures that they are reflect as saves in financial books .
  • Attainments
  • Level 4 certification from AOM on ATOM implementation

Senior Manager

Citigroup Global Services ltd
01.2001 - 07.2008
  • Responsible for managing the Cash & cash investigations relating activity –Team size of 60
  • Management of BAU with minimal accuracy and SLA issues.
  • Driving of key projects like “Blue ocean strategy”
  • Presentations of matrix to senior management & management of new projects
  • Deliver cost & productivity save.
  • Improve depth in bench strength & people development.
  • Teams performance management
  • Facing off with external Auditors.
  • BCP and COB planning
  • Yearly budgeting responsibility.
  • Attainments
  • Establishment of premium customer service model
  • Authoring Training on SWIFT & Funds transfer for Citigroup India.
  • COPC and ISO certification for Cash investigation.
  • FATF implementation.
  • Migration of Euro dollar investigations from Mumbai to Chennai.
  • Establishment transaction based Billing.
  • Successful completion of investigation elimination and reduction of average days to resolution projects.

Stock transfer and trade executive

Medispan India Limited
07.2000 - 12.2000
  • Setting up of controls in sales administration activity for movement of several pharmaceutical products within India.
  • Was responsible for logistics and movement of goods (Pharma products) within India.
  • Continuously interacted with the Product Management team to provide and gain inputs on demand and supply.
  • Leading a team of Medical representatives to monitor the sales of the product in the process also interacting with the doctors.

Education

PG Diploma - Design thinking and Innovation

Emeritus Institute of management
01.2020

Master of Business Administration - Total Quality Management and Business Process Reengineering

Sathya Sai University
Prashanti Nilayam, A.P
01.2000

MSc - Chemistry

Sathya Sai University
Prashanti Nilayam, A.P
01.1998

BSc - Chemistry

Sathya Sai University
Prashanti Nilayam, A.P
01.1996

Skills

    Design and innovation

    Operations leadership and strategy

    Change and transformation

    Cash management

    Trade Finance

    Credit and lending

    Problem solving

Certification

  • Six sigma
  • AOM level 4 certification
  • Certified SIT coach (Systematic Inventive Thinking)

Personal Dossier

Language Known : English, Telugu, Hindi ,Tamil , Malayalam and Tagalog (Pilipino)

Personal Dossier

Date of Birth : 1st October 1974

Timeline

Head of Payments and cash & Filtering operations APAC

BNPPARIBAS INDIA SOLUTIONS LIMITED
07.2024 - Current

Head of Manila Platform development Program

BNPPARIBAS INDIA SOLUTIONS LIMITED
10.2023 - 06.2024

Head of Global Banking Operations and Wealth management operations

BNPPARIBAS INDIA SOLUTIONS LIMITED
11.2019 - 09.2023

Head of Asia Regional Processing Centre

ANZ SSI ltd.
12.2017 - 09.2019

Head of Small Business Origination

ANZ SSI ltd.
12.2016 - 12.2017

Head of Payment and cash, head of Sanctions and AML Relationship leader

ANZ GSO ltd.
12.2014 - 10.2016

Head of Client services, Retail and Wealth operations & Relationship leader

ANZ GSO ltd.
07.2012 - 12.2014

Global Head lending processing

ANZ SSI ltd.
07.2008 - 07.2012

Senior Manager

Citigroup Global Services ltd
01.2001 - 07.2008

Stock transfer and trade executive

Medispan India Limited
07.2000 - 12.2000

PG Diploma - Design thinking and Innovation

Emeritus Institute of management

Master of Business Administration - Total Quality Management and Business Process Reengineering

Sathya Sai University

MSc - Chemistry

Sathya Sai University

BSc - Chemistry

Sathya Sai University
Ramesh Srinivasan