RADIYAH BEGUM BINTE ABDUL JALIL
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Executive
ST Engineering
05.2025 - Current
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Deputy Centre Manager
Big Heart Student Care
08.2024 - Current
- Managed daily operations of school-based student care centre
- Liaised with parents, teachers, and HQ on student progress and centre matters
- Led and mentored team to ensure smooth execution of programmes
- Oversaw account management, fee collection, and financial follow-ups
- Planned manpower and logistics to support operational efficiency
- Maintained accurate documentation and timely submission of enrolment, withdrawal, and financial aid applications
- Handled enquiries and provided regular updates to stakeholders
Senior Student Care Officer
Big Heart Student Care
06.2019 - 08.2024
- Planned and conducted indoor and outdoor activities for primary school students
- Ensured students’ welfare, safety, and hygiene within the centre
- Supervised homework completion and guided spelling revision
- Liaised with parents and teachers to provide feedback on student progress
- Maintained cleanliness of the centre and managed safe student transfers from school
Infant Teacher
NTUC First Campus Co-operative Ltd
11.2017 - 01.2019
- Supported infants’ and toddlers’ development through engaging and age-appropriate activities
- Partnered with families to track and support each child’s growth and learning
- Planned and implemented development programs aligned with curriculum goals
- Delivered daily care routines in a prompt, hygienic, and developmentally appropriate manner
- Ensured children's safety through vigilant supervision and adherence to safety protocols
- Collaborated with team to maintain high-quality standards across the centre
ICA Officer
Immigration & Checkpoint Authority
06.2015 - 06.2017
- Enforced laws, regulations, and policies in collaboration with agencies such as Singapore Police Force and Singapore Customs
- Informed travelers of customs and immigration regulations
- Conducted passport, goods, and passenger screenings at arrival and departure zones
- Participated in anti-smuggling operations, investigations, and raids targeting illegal immigrants
- Detained individuals in violation of customs and immigration laws
Education
Higher National ITE Certificate - Community Sport & Recreation Management
ITE College Central
01.2015
National ITE Certificate - Service Skills (Office)
ITE College Central
01.2013
GCE 'N' Level Certificate - undefined
Regent Secondary School
01.2011
PSLE Certificate - undefined
Bukit Panjang Primary School
01.2007
Skills
- Microsoft 365
- Leadership Skills
- Problem Solving Skills
- Communication Skills
- Strong Interpersonal Skills
- Team Player
- Positive Learning Attitude
Certification
- WSQ Certificate In Student Care Services JULY 2019
- Workplace Literacy & Numeracy (WPLN) JUN 2018
- Workplace Literacy (Listening) - Level 6
- Workplace Literacy (Speaking) - Level 7
- Workplace Literacy (Reading) - Level 6
- Workplace Literacy (Writing) - Level 6
- WSQ Advanced Certificate In Early Years MAY 2017
- Home Affairs Services - ICA Specialist Basic Course JUL 2015 - SEPT 2015
- WSQ Certificate In Interact With Guest AUG 2013
Awards
Apr 2010 SCHOOL MERIT AWARD, Outstanding Award in NPCC, Apr 2011 SCHOOL COLOURS AWARD, Outstanding Award in NPCC
Timeline
Customer Service Executive
ST Engineering
05.2025 - Current
Deputy Centre Manager
Big Heart Student Care
08.2024 - Current
Senior Student Care Officer
Big Heart Student Care
06.2019 - 08.2024
Infant Teacher
NTUC First Campus Co-operative Ltd
11.2017 - 01.2019
ICA Officer
Immigration & Checkpoint Authority
06.2015 - 06.2017
Higher National ITE Certificate - Community Sport & Recreation Management
ITE College Central
National ITE Certificate - Service Skills (Office)
ITE College Central
GCE 'N' Level Certificate - undefined
Regent Secondary School
PSLE Certificate - undefined
Bukit Panjang Primary School
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