Endang Septina
Bekasi
Summary
14 Years experience in Import Operation, Logistic and Order Management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Excellent problem-solving and organizational skills.
Overview
14
14
years of professional experience
Work History
Customer Service Executive - Order & Shipping
Volvo Group Singapore
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Reviewed order terms and conditions with customers to comply with company policy.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Communicated with customers to address order inquiries, changes and cancellations.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Processed customer orders in line with established policies and procedures.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
Customer Support & Logistic Analyst
PT UD Astra Motor Indonesia
01.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Reviewed order terms and conditions with customers to comply with company policy.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Communicated with customers to address order inquiries, changes and cancellations.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Processed customer orders in line with established policies and procedures.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Analyzed shipping reports to identify opportunities for cost savings.
- Coordinated with shipping and transport companies on behalf of clients.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Built relationships with customers and community to establish long-term business growth
Service Center Executive
PT Volvo Indonesia
10.2014 - 12.2019
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Communicated with customers to address order inquiries, changes and cancellations.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Processed customer orders in line with established policies and procedures.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Analyzed shipping reports to identify opportunities for cost savings.
- Coordinated with shipping and transport companies on behalf of clients.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
Import Executive
PT Multimayaka
06.2011 - 10.2014
- Reviewed internal processes, procedures and policies using Internal Trade Compliance regulations to govern importing and exporting.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Coordinated and negotiated contracts to facilitate freight movements.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Obtained necessary import and export licenses and permits for shipments.
- Insured cargo against loss, damage or pilferage.
- Coordinated with shipping and transport companies on behalf of clients.
Export Staff
PT Doosan Cipta Busana Jaya
07.2009 - 06.2011
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Coordinated with shipping and transport companies on behalf of clients.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
Secretary to Vice President
PT Doosan Cipta Busana Jaya
04.2009 - 07.2009
- Scheduled appointments and conducted follow-up calls to clients.
- Handled confidential information in professional manner.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Bachelor of Management - Sea Transport Management
Sekolah Tinggi Management Transpor Trisakti
Jakarta, Indonesia 01.2009
Skills
- Customer Relationship Management
- Order Fulfillment
- Import Operations & Regulations
- Inventory and Supply Control
- Microsoft 365
Languages
English
Advanced
C1
English
Bilingual or Proficient (C2)
Timeline
Customer Service Executive - Order & Shipping
Volvo Group Singapore
09.2022 - Current
Customer Support & Logistic Analyst
PT UD Astra Motor Indonesia
01.2022 - 08.2022
Service Center Executive
PT Volvo Indonesia
10.2014 - 12.2019
Import Executive
PT Multimayaka
06.2011 - 10.2014
Export Staff
PT Doosan Cipta Busana Jaya
07.2009 - 06.2011
Secretary to Vice President
PT Doosan Cipta Busana Jaya
04.2009 - 07.2009
Bachelor of Management - Sea Transport Management
Sekolah Tinggi Management Transpor Trisakti
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