Radiatul Ain

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

1. Lead & supervise subcontractor teams on the targetted aim for the day. Ensure a proper handover for the next shift.

2. Taking responsibility for the next shift's attendance.

3. Assign workloads to the subcontractor teams.

4. Train & brief new subcontractors staff on the proper procedures & expectations.

5. Ensure proper PPE & safety.

1. Picking & packing. Accurately pick & pack grocery orders based on customers requirements.

2. Ensure freshness & correct item handling.

3. Perform stock check & replenishment, and ensure correct shelves placement.

4. Report damage & expired items & assist in stock rotations.

5. Prepare orders for dispatch & handover to delivery team.

6. Use handheld scanners to update orders & stock movements.

7. Keep assigned zone clean, organised, and complient with food safety regulations.

8. Follow hygiene, temperature control & safety guidelines during operations.