NG YAO YANG
Summary
My title as a logistics assistant entails quite a number of distinct accomplishments that puts me as a strong candidate for admin assistant and office administrator role. I possess all the necessary skills and knowledge to handle the work of office administrator role effectively and efficiently. More will be explained next.
Overview
12
12
years of professional experience
Work History
Logistics Assistant
C-Hawk
10.2024 - 06.2025
- The above 3 key duties pertaining to document control, proofread and gatekeeper
- Maintain smooth flow of the outbound shipment by working on my ability to provide all documentation on time despite having multiple tasks on hand and multiple request from other colleagues and easily retrieval and searchable online and offline with less than 3% revision rate and update all relevant stakeholders on a regular basis.
- Drafting and creating reports that my manager can use to analyse the data and trends of the company performance with up to 98% satisfaction by my manager using advanced excel formulas and techniques
- Explaining a complex concept of the external influence on potential price adjustments to 1 or 2 products with my short, simple summary of the multiple textbook I've consulted and flow charts to showcase how the various elements could create implications on the company profit margin and what other way we can attract customers beside the price adjustments.
- Implemented a filing system to ensure all physical files and digital files are easily retrieved and searchable and this has led to a high satisfaction among customers as they are able to get the answers they are looking for in a few minutes with the staff having to quickly access the files and pull out the answers for them.
Retail Assistant cum Admin
SGL Marketing Pte Ltd
01.2013 - 10.2024
- Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services. Recognized for being positive, intuitive, and client-centric.
- Performed daily administrative functions such as answering calls and emails, scheduling meetings, writing multiple reports and other forms.
- Managed 40-50 clients' data quarterly, ensuring all client database, records and mailing lists are all up-to-date and with their preference for customization of their orders
- Responsibly administrated the manager's MS Office documents, forms, emails, and calendar
- Monitored, documented and prepared weekly expense and performance status reports.
- Key highlights of my role there
- Being a gatekeeper for all documents and ensure all documents can be found easily and within 2-3 minutes with proper system and organization in place
- Being a front line agent to walk-in customers and customers who phone and emailed with technical support for their products, recommending new products and assisting them with enquiries relating to before-sale and after-sale process and provide suitable recommendations for newer and better versions of the products which they matches with their needs and wants
- Being a proofreader for all documents screening and detecting for any potential errors that could lead to more problems in shipping and low customer satisfaction.
- Being a controller that ensures all deliveries are accounted for when they arrived, stored, and delivered to the customer, and maintaining strong accountability by all personnels regarding the delivery that they are taking care of.
Education
Bachelor - Psychology with Marketing
Singapore University of Social Sciences
01.2019
GCE A LEVEL - undefined
Millennia Institute
01.2010
Skills
- Shipping and receiving
- Warehouse operations
- Recordkeeping
- Inventory management procedures
- Operational efficiency
- Customer relations
- Shipping documentation
- Freight billing
- Spreadsheet tracking
- Freight negotiation
- Company procedure adherence
- Billing
- Cost control
- Stock control
- Problem-solving
- Shipment monitoring
- Analytical thinking
- Invoicing and shipping documentation
- Efficiency improvement
- Sales support
Accomplishments
- Achieved customer satisfaction through reaching out to them when they are experiencing an issue or have a concern and have the answer on hand immediately when they asked for it by having a robust common answers on hand that addresses common questions.
- Documented a recurring problem in Epicor whereby the system don't allow me to receive special orders that don't matches any fixed drop-down description that the company normally order and ensure IT come up with ways for me to receive special orders.
- Collaborated with a team of 3 to properly address documentation issues that trickle down from my side to the driver side and scheudling issues that trickle down from my side to the driver side
Personal Information
- Available: Immediate
- Minimum Expected Salary: 2500
- Maximum Expected Salary: 2800
- Title: Administrative Assistant
- Availability: Immediate
Current Salary
2800
Reason For Leaving
Looking for job opportunities to pursue my goal as an office administrator
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Logistics Assistant
C-Hawk
10.2024 - 06.2025
Retail Assistant cum Admin
SGL Marketing Pte Ltd
01.2013 - 10.2024
GCE A LEVEL - undefined
Millennia Institute
Bachelor - Psychology with Marketing
Singapore University of Social Sciences