Raden Zulfiqkar

• Laptops & desktops image laptops using SCCM and MDT]
• Perform both software and hardware troubleshooting and repair
• Manage on-boarding and off-boarding process (Laptops, iPad & Mobile BYOD)
• IT Ticketing System (Service Now) comply to SLA requirements
• Tech refresh deployments
• Configure, troubleshoot and maintain network printers across commercial and production environments
• Manage and support applications including Loftware, JDE, DCLINK, and DSI
• Set up and troubleshoot Honeywell handheld scanners and other mobile capture devices
• Perform network switch diagnostics, firmware upgrades, and console access using PuTTY (Cisco switches)
• Utilizes Active Directory Users and Computers for users, OU management, manage access control & policies
• Monitor backup systems and perform restores using Acronis and Nutanix solutions
• Operate within corporate and manufacturing networks via secure jump servers
• Apply regular maintenance and patching for Windows OS environments across endpoints and servers
• Support and configure meeting spaces, including conference room systems and video conferencing setups
• Coordinate with vendors for hardware replacements, system upgrades, and UPS maintenance schedules
• Maintain asset inventory and oversee vendor relations management
• Maintain asset inventory and oversee vendor relations management
• Document technical procedures and create SOPs for internal reference and compliance

• Organizing, patching and paper trails of IT Equipment such as radio sets, computer and vehicle electronics devices.
• Support in the installation of network cables, devices and other network equipment
• Provide PC support and setting up connection to the network.
• Troubleshoot PC, network and cabling issues.
• Perform regular maintenance on network equipment and inventory.
• Planning and assisting in projects.
• Carry out necessary procedure during emergencies.

Awarded Best Trainee

Awarded Service Excellence Award 4th Quarter of WY 22/23 & 1st Quarter of WY 23/24

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Answered questions about store policies and addressed customer concerns.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

• Troubleshot malfunctions in ventilation systems, landing gear and structures.
• Recorded maintenance actions in aircraft logbooks.
• Assisted with aircraft and equipment transport and movement.
• Completed preventive and reparative maintenance on aircraft electronics and computer systems.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used hand tools, power tools and general aviation test measurement and diagnostic equipment.
• Performed scheduled and unscheduled inspections.
• Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.

• Created shipping labels to complete daily order processing.
• Packed, weighed and shipped items per customer specifications.
• Organized items on racks, shelves and bins to maintain established order.
• Reviewed orders to verify products met specifications.
• Operated manual pallet jacks and forklifts to move and store materials.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Used protective equipment such as moving pads and plastic wrap to prevent product damage.

• Secured testing materials and maintained confidentiality of all details.
• Maintained secure and positive environment
• Ensure all papers are accounted for