Raden Zulfiqkar

• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Monitored systems in operation and quickly troubleshot errors.
• Connected to computer of client using remote link to install programs and applications.
• Issue new hires their devices
• Perform Tech Refresh
• Set up accounts for employees
• Respond to walk-in clients regarding IT issues
• Conduct onsite and offsite deployments to resolve technical difficulties for users
• Configure LAN, network, VPN, RSA token, and printer settings
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware, software and network issues.

• Organizing, patching and paper trails of IT Equipment such as radio sets, computer and vehicle electronics devices.
• Support in the installation of network cables, devices and other network equipment
• Provide PC support and setting up connection to the network.
• Troubleshoot PC, network and cabling issues.
• Perform regular maintenance on network equipment and inventory.
• Planning and assisting in projects.
• Carry out necessary procedure during emergencies.

Awarded Best Trainee

Awarded Service Excellence Award 4th Quarter of WY 22/23 & 1st Quarter of WY 23/24

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Answered questions about store policies and addressed customer concerns.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

• Troubleshot malfunctions in ventilation systems, landing gear and structures.
• Recorded maintenance actions in aircraft logbooks.
• Assisted with aircraft and equipment transport and movement.
• Completed preventive and reparative maintenance on aircraft electronics and computer systems.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used hand tools, power tools and general aviation test measurement and diagnostic equipment.
• Performed scheduled and unscheduled inspections.
• Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.

• Created shipping labels to complete daily order processing.
• Packed, weighed and shipped items per customer specifications.
• Organized items on racks, shelves and bins to maintain established order.
• Reviewed orders to verify products met specifications.
• Operated manual pallet jacks and forklifts to move and store materials.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Used protective equipment such as moving pads and plastic wrap to prevent product damage.

• Secured testing materials and maintained confidentiality of all details.
• Maintained secure and positive environment
• Ensure all papers are accounted for