PUVANESWARAN MURUGAN
Summary
Experienced with providing comprehensive technical support and troubleshooting for end-users. Utilizes strong problem-solving abilities to maintain system functionality and user satisfaction. Knowledge of various operating systems and software applications ensures smooth operations and quick resolutions.
Overview
7
7
years of professional experience
Work History
Deskside Support Engineer
Infinite Computer Solutions
10.2023 - Current
- Facilitated smooth transitions during employee onboarding and offboarding by provisioning necessary equipment and software access.
- Developed strong relationships with users to foster trust and confidence in IT services provided.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Diagnosed and troubleshot hardware, software and network issues.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Installed and configured operating systems and applications.
CONTENT MODERATOR
CONCENTRIX MALAYSIA SDN BHD
11.2018 - 09.2023
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Enhanced data-driven decision-making through regular reporting of key moderation metrics to management.
- Suggested improvements to content to enhance quality and accuracy.
- Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
- Drove accuracy of content through careful proofreading and fact-checking.
CUSTOMER SERVICE REPRESENTATIVE (LIVE CHAT)
VADS BERHAD
08.2017 - 06.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Diploma - MECHANICAL ENGINEERING
LINTON UNIVERSITY COLLEGE
01.2017
Skills
- Data backup and recovery
- Adaptability to change
- Network connectivity
- Hardware installation
- Application support
- Printer support
- Incident management
- Software configuration
- Asset management
- Customer service
- End user support
- Software installation
Accomplishments
- Serve as a PROTEGE in 'Program Ready Trainer' for 6 months
- Best Agent
- Culture Champion
- Consistently demonstrated Culture and Competency behaviors
- Been actively involved in project(s) or work activities outside their current scope or remit with positive outcomes delivered.
- Have led many project(s) & work activities outside their current scope or remit with positive outcomes delivered
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Timeline
Deskside Support Engineer
Infinite Computer Solutions
10.2023 - Current
CONTENT MODERATOR
CONCENTRIX MALAYSIA SDN BHD
11.2018 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE (LIVE CHAT)
VADS BERHAD
08.2017 - 06.2018
Diploma - MECHANICAL ENGINEERING
LINTON UNIVERSITY COLLEGE
Similar Profiles
Manisha AroraManisha Arora
Senior Technical Lead at Infinite Computer SolutionsSenior Technical Lead at Infinite Computer Solutions
JANANI BHARATHWAJJANANI BHARATHWAJ
Test Manager (Client: Nokia) at Infinite Computer SolutionsTest Manager (Client: Nokia) at Infinite Computer Solutions
Jayvis RaysideJayvis Rayside
FioS Field Technician/IT Technical Support Specialist at Infinite Computer SolutionsFioS Field Technician/IT Technical Support Specialist at Infinite Computer Solutions