Thike Htun Aung

• End user support, manage approximately 15 users a day

• Assist in Operating Systems Migration and related support.

• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.

• Responsible for correcting all problems associated to supported list of End User Equipment and Software.

• Installation of software/application.

• Synchronizing application settings to environment requirement.

• Relocation of computer devices and peripherals.

• Setting up of the end users profiles for applications.

• Manage approximately 30 phone calls a day

• Provide solutions to simple issues reported by bank users over remote assist by phone or network remote control.

• Responsible for providing remote technical assistance and support related to computer systems, hardware, or software.

• Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.

• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

• Prioritizes issues using appropriate escalation procedures, and coordinates referrals to technical, professional, or service personnel as needed.

• Trained as an IT engineer to help clients upgrade their laptop/PC from Windows 7 to Windows 10
• Worked well under pressure in a fast-paced work environment, increasing productivity of the team.

• Provide one-to-one lessons as a guide and tutor
• Tutor mainly primary school Mathematics and Chinese
• Guided PSLE Students.

• Responsible for selling movie tickets and food items to customers
• Preparing food and beverages for customers
• Handled difficult circumstances with ease, was praised by manager for being adaptable.

• Responsible for preparing food that are made-to-order for customers
• Learnt how to make different food items on the menu
• Work as a team in the kitchen, resulting in higher efficiency in serving orders.