Primal Perera
Singapore
Summary
Highly Motivated Leader with 6 years of experience in Managing QSR In KFC as Area Manager, 30 years of experience running restaurants in Singapore, Saudi Arabia and in Sri Lanka.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
36
36
years of professional experience
Work History
Operations Manager
Deliz Pte Ldt
06.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Operation Manager
Irish Duck Company
02.2023 - 04.2024
- Overseeing various aspects of the company
- Including staff Management and menu planning
- Inventory control and ensuring compliance with health and safety regulations
- Coordinating store activities
- Manage budget for new business and strive to enhance overall operational efficiency
- Coach and Develop Management staff to next level
- Looking for business opportunities and in company growth
Restaurant General Manager/Area Manager
KFC Singapore
01.1997 - 01.2023
- Manage High volume restaurant generating monthly sales of 300 k
- Hire and train staff
- Conduct Monthly recruitment road shows
- Develop assistant manager for next level
- Conduct monthly Management meeting
- Conduct quarterly staff meetings
- Handle customer feedback and do recovery with in 24 hours
- Oversee entire operation of the store making sure 100% customer satisfaction
- Manage 10 Restaurants with 43 Managers and 220 staff personal
- Set Monthly KPI targets for each outlet individually
- Share and trouble shoot P and L in monthly Management Meetings
- Attend monthly pacesetter meetings focusing on BSC (Sales, People and Financial)
- Conduct on one-on-one meetings with poor performing stores managers and do a quarterly PIP (Performance improvement plans) for Managers
- Conduct Half yearly outing for Managers and staff for recognition
- Settle Customer feedback with in 24 hours and do an action plan
Restaurant Manager
Eden Hotel Lanka Ltd.
01.1995 - 01.1997
- In charge of TOP deck fine dining restaurant, Main restaurant and F and B outlet in Beach bar
- Oversee all F and B functions which include Sunday buffet as well as Wedding functions
- In charge of 24-hour room service in the hotel
- Conduct daily briefing for F and B staff
- Roster F and B staff accordingly
Assistant Location Manager
Gulf Catering Company
01.1989 - 01.1993
- Overseeing over all F and B outlets in King Saud University serving 1700 meal per day
- Participate serving American Army in DESERT SHIELD, DESERT STORM and DESERT FAREWELL conducted by Gulf Catering Company
Education
Diploma in Food and Beverage Management -
UNLV
12.2011
NCS part 1 and 2 -
PSB Singapore
12.2004
Specialization in F and B management -
AHMA Singapore
12.2002
Food Hygiene officers’ course -
Singapore polytechnic
12.2002
Skills
- Interpersonal skills
- Communication skills
- Time management
- Customer-Focused
- Team player
- Leadership
- Problem-solving
- Team leadership
Accomplishments
- 2017, Top Area Manager in champions club Conducted by Yum restaurants in Hong Kong
- 2018, Top Area Manager conducted by Yum Restaurants in Bali
- 2019, First runners up in top area managers
Misc Information
- Able to speak German and Arabic
- Microsoft office 2000 from informatics computer school Singapore
- Quality improvement course from Singapore confederation of industries
- Successfully completed L1, L2 and L3 in Essential Management skill training
Going Gym
Keep up to the age and healthy
Languages
Arabic
Bilingual or Proficient (C2)
Timeline
Operations Manager
Deliz Pte Ldt
06.2024 - Current
Operation Manager
Irish Duck Company
02.2023 - 04.2024
Restaurant General Manager/Area Manager
KFC Singapore
01.1997 - 01.2023
Restaurant Manager
Eden Hotel Lanka Ltd.
01.1995 - 01.1997
Assistant Location Manager
Gulf Catering Company
01.1989 - 01.1993
NCS part 1 and 2 -
PSB Singapore
Specialization in F and B management -
AHMA Singapore
Food Hygiene officers’ course -
Singapore polytechnic
Diploma in Food and Beverage Management -
UNLV
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