Previn Kumar Sugumaran
Kuala Lumpur
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Service Ambassador
Pan Pacific Orchard
06.2023 - 06.2024
- Provided exceptional service for improved guest experiences and increased repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
- Coordinated closely with other departments to address any gaps in the overall service experience effectively.
- Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.
Bar Waiter
KGF CLUB
04.2021 - 03.2022
- A waiter job description involves serving food and drinks to customers or guests in a polite and friendly manner
- Answers questions related to the menu, takes orders, delivers orders, processes payments and ensures smooth communication between the dining area and kitchen
- Waiter also uses their knowledge of the menu to make recommendations and create a positive experience for guests.
Education
Higher Secondary/STPM/"A" Level/Pre-U in Hydraulic -
Institut Kemahiran Tinggi Belia Negara Dusun Tua
06.2022
Primary/Secondary School/SPM/"O" Level in UPSR -
SJK(C) MUN YEE
11.2012
Skills
- Advanced Bartending
- Hydraulic
- Basic Technical Skills
- Strong multitasking
- Cash Handling
- Relationship Management
- Service prioritization
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
Additional Information
SGD2500
Languages
English
Bahasa Malaysia
Mandarin
Tamil
Personal Information
- Expected Salary: SGD 2,500
- Nationality: Malaysia
Timeline
Service Ambassador
Pan Pacific Orchard
06.2023 - 06.2024
Bar Waiter
KGF CLUB
04.2021 - 03.2022
Higher Secondary/STPM/"A" Level/Pre-U in Hydraulic -
Institut Kemahiran Tinggi Belia Negara Dusun Tua
Primary/Secondary School/SPM/"O" Level in UPSR -
SJK(C) MUN YEE
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