Previn Kumar Sugumaran
Kuala Lumpur
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Service Ambassador
Pan Pacific Orchard
06.2023 - 06.2024
- Provided exceptional service for improved guest experiences and increased repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
- Coordinated closely with other departments to address any gaps in the overall service experience effectively.
- Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.
Lift Operator Technician
SML
01.2021 - 04.2023
- Performed pre-operation inspections and post-operation shutdown procedures.
- Increased overall lift efficiency by performing routine inspections and immediately reporting any malfunctions or issues to management.
- Alerted mountain staff of any serious problems on lift.
- Collaborated with other departments to ensure lift operations were fully integrated into the resort''s overall guest experience, resulting in seamless service across all areas.
- Maintained accurate records of daily lift usage, identifying trends for future improvements in operational efficiency.
- Communicated with other lift operators about high-risk lift riders.
- Maintained lift mazes, ramps and signs.
- Enhanced customer satisfaction by providing timely and courteous assistance to guests using the lift services.
Education
Higher Secondary/STPM/"A" Level/Pre-U in Hydraulic -
Institut Kemahiran Tinggi Belia Negara Dusun Tua
06.2022
Primary/Secondary School/SPM/"O" Level in UPSR -
SJK(C) MUN YEE
11.2012
Skills
- Advanced Bartending
- Hydraulic
- Basic Technical Skills
- Strong multitasking
- Cash Handling
- Relationship Management
- Service prioritization
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
Additional Information
SGD2500
Languages
English
Bahasa Malaysia
Mandarin
Tamil
Timeline
Service Ambassador
Pan Pacific Orchard
06.2023 - 06.2024
Lift Operator Technician
SML
01.2021 - 04.2023
Higher Secondary/STPM/"A" Level/Pre-U in Hydraulic -
Institut Kemahiran Tinggi Belia Negara Dusun Tua
Primary/Secondary School/SPM/"O" Level in UPSR -
SJK(C) MUN YEE
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